Customer Account Executive

As a Customer Service Account Executive, you will provide front line inbound telephone and email support to clients, understanding their bespoke requirements and providing a high level of customer response and service via phone and email. The key responsibilities of the role will include:-

• Resolving day to day queries relating to the successful delivery of goods

• Processing all customer correspondence in line with company service standards

• Working closely with Customer Services and warehouse Team Leaders along with external customers to ensure the smooth running of all contracts

• Managing live chat, dealing with any inbound queries and passing these on to the relevant departments within agreed time-frames

Previous customer service experience, working to deadlines and service level commitments

Microsoft office skills, particularly Excel & Outlook

Ability to work effectively as part of a team

Good standard of written and verbal communications, Do you have previous experience of working within a customer support / customer services based role?

Full time permanent role – opportunity to work up to 50/50 home / office based once successfully passed probationary period

Mon – Fri standard office hours – 40 hours per week. 0800-1700 or 0900-1800. No evenings or weekends!!

East Grinstead based – Plenty of free parking on site for staff. Around 25 minute walk from nearest mainline station. Buses available from nearest station to office location.

Salary: £26000 – £27700 plus exceptionally good staff benefits, along with social events and annual staff party

Full training will be provided

This is an excellent opportunity to join a first class company who offer superb long term career opportunities.