Corporate Guest Services Manager

As the first point of contact for the business, the team of Receptionists sets the tone for client and visitor experiences. In this manager role, you’ll be instrumental in ensuring that your team delivers the highest standards of client care and personal service to all guests abd occupiers. You will lead and support your team across the building, coaching them to provide a consistently warm and professional front-of-house presence., Leadership & Team Development: Guide, inspire, and support team members to not only meet but exceed client expectations, helping them realise their full potential.

• Resource Management: Oversee absences, manage team schedules, time sheets, payroll, and handle invoicing, while ensuring resources are effectively utilised.

• Mentoring & Coaching: Provide regular coaching, personalised development plans, and encourage team achievements through recognition and rewards.

• Stakeholder Engagement: Foster and maintain strong relationships with key stakeholders, ensuring open communication and seamless client interactions.

• Event Managing: planning and executing all events across the building for client and stakeholders, liaising with external vendors and suppliers to coordinate events.

• Innovative Solutions: Drive tailored concierge solutions and unique initiatives for each property, enhancing the service experience based on each client’s profile.

• Operational Oversight: Take full ownership of front-of-house operations, managing any service issues promptly and escalating to the Operations Manager as necessary.

• Health & Safety Compliance: Ensure that all health and safety standards are met and regularly reviewed.

• Internal Communication: Conduct weekly team meetings, update the team on relevant information, and participate in company events and meetings as needed.

• Facilities Management: Host facilities meetings to prepare for upcoming events and ensure operational readiness across all locations.

• Comprehensive Knowledge: Maintain an in-depth understanding of each location and be ready to step in to cover reception roles when required.

Prior experience in managing within a corporate/ hospitality environment

• Proven track record of daily front-of-house team management and team motivation for exceptional service delivery.

• Exceptional personal presentation and an engaging, bubbly personality.

• Adaptable and responsive to diverse client needs.

• Confident, motivated, and enthusiastic about delivering an outstanding client experience.

In this role, you will be at the heart of guest and visitor interactions, bringing energy, professionalism, and a passion for top-tier service.

Permanent, full-time – must ideally be available for an Immediate start

Monday – Friday with evenings for events

Salary – £43,000

Location – City

Responsible for a team of 4