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For Companies At a Glance
- Tasks: Connect with members, manage events, and ensure a stellar experience daily.
- Company: Join a vibrant community hub where member satisfaction is our top priority.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and growth.
- Why this job: Be the friendly face that makes our community thrive and fosters connections.
- Qualifications: Experience in customer service roles; passion, positivity, and multitasking skills are essential.
- Other info: Bring your ideas for engaging programming and help shape our community culture.
The predicted salary is between 28800 - 43200 £ per year.
COMMUNITY ASSOCIATE, LIVERPOOL STREET
Salary & Benefits
- £27,000
- 25 days holiday + bank holidays
- Private healthcare with Axa
- Employee credit scheme, giving you access to our members services
- Discount codes for various health and wellness platforms
- Perkbox benefits platform
Hours
These are shift based positions; early shifts require someone to be on an early shift of 5.45am – 1.15pm or a late shift of 1.15pm – 9.15pm (on site).
Who we are
We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference; the health and wellness practitioners. We do that by giving them flexible access to our network of state-of-the-art facilities and powerful support services, with no long-term tie-ins or additional overheads. UNTIL isn’t just a space, it’s a community where London’s leading self-employed wellness practitioner come together under one roof to unlock their potential, collaborate and grow.
Our clubs are used by 40+ different disciplines including personal trainers, physios, therapists, life coaches, nutritionists, dentists and doctors. We currently operate three central London clubs: Soho, Liverpool Street and Marylebone but with rapid expansion plans for 2025. Things are about to get even more exciting!
What you’ll do
We are looking for a full-time Community Associate to join us in our Liverpool Street club. Our Community Associates are the first point of contact for our members and their guests and this role is absolutely pivotal to the success of our clubs. You’ll be the face of UNTIL, being the first point of contact for anyone coming into the club and building long lasting relationships with our members and play a crucial role in ensuring they have a great experience with every visit to our clubs. There are three key components to this role:
- Deliver best-in-class service – welcome members and guests with genuine warmth and care. Be one step ahead by naturally anticipating their needs and understanding their different requirements and expectations.
- Maintain high standards – conscientiously follow UNTIL club operating procedures, brand & behaviour standards and complete daily/weekly tasks, checklists and walk-arounds. Ensure all areas within the club are clean and presentable, co-ordinating with colleagues, contractors and cleaning team to resolve issues.
- Support a thriving community – act as a community promoter and ambassador. Foster positive member experiences, behaviours and interactions. Seek member feedback to improve our services and their experiences.
What we’re looking for
- A passion for wellbeing & growth – a keen interest in being the best version of yourself. You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing. Personal growth, fitness and wellbeing mean something to you.
- Front of house experience – some experience in retail, hospitality, leisure is ideal. A friendly approachable manner, good understanding of customer service and a passion for delivering high quality service.
- The ability to multitask – excellent time management skills, calm when faced with day-to-day challenges of a busy reception area and can juggle multiple tasks at once.
- A dependable team player – build positive and trusted relationships with other team members. Operate with integrity, clarity and passion.
- Great communication skills – build a rapport with members and their guests. Display emotional intelligence and adapt your style when required.
- A robust character with a can-do approach – comfortable with being flexible and adapting when things change (as they often do in a start up!)
- A natural problem solver and doer. Organised and proactive, everyone knows that you have a handle on everything.
Equal Opportunity Statement
We are committed to ensuring equality, diversity and equity across all of our recruitment practices and we encourage applications from individuals from underrepresented backgrounds. We believe that strength lies in differences, not similarities; we recognise the unique perspective everyone contributes to our team.
Community Associate employer: UNTIL
Contact Detail:
UNTIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Show your passion for community engagement! When you interact with us during the application process, highlight any previous experiences where you've successfully connected with people or organized events. This will demonstrate that you understand the importance of building relationships.
✨Tip Number 2
Be prepared to discuss your customer service philosophy. We value a strong customer-service mentality, so think about specific examples where you've gone above and beyond to ensure customer satisfaction. This will help us see how you align with our values.
✨Tip Number 3
Demonstrate your multitasking abilities! In your conversations with us, share instances where you've successfully managed multiple responsibilities at once, especially in fast-paced environments. This will show us that you're ready for the dynamic nature of the role.
✨Tip Number 4
Bring your creative ideas to the table! We love innovative programming, so think about unique community events or initiatives you've been part of or would like to implement. Sharing these ideas can set you apart and show your enthusiasm for the role.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in customer service and community engagement. Emphasize any relevant roles in co-working, hospitality, or events that showcase your ability to connect with people.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community building and customer service. Share specific examples of how you've created positive experiences for customers in previous roles.
Showcase Your Multitasking Skills: In your application, provide examples of how you've successfully managed multiple tasks simultaneously. Highlight situations where you had to adapt quickly to changing circumstances.
Demonstrate Your Problem-Solving Abilities: Include instances where you've acted as a 'fixer' in challenging situations. This could be resolving customer issues or improving processes to enhance service delivery.
How to prepare for a job interview at UNTIL
✨Show Your Customer Service Skills
Since the role heavily focuses on customer interaction, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to connect with people and create a welcoming atmosphere.
✨Demonstrate Your Multitasking Abilities
The job requires juggling various tasks simultaneously. During the interview, discuss situations where you successfully managed multiple responsibilities, showcasing your adaptability and quick-thinking skills.
✨Bring Ideas for Community Engagement
The company values creativity in programming community events. Come prepared with a few ideas or suggestions for events that could enhance member engagement and foster connections within the community.
✨Emphasize Your Problem-Solving Skills
As a 'fixer', it's important to convey your proactive approach to challenges. Share examples of how you've tackled unexpected issues in the past, demonstrating your resourcefulness and ability to maintain a positive environment.
