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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community spirit.
- Benefits: Enjoy a collaborative work environment and opportunities for personal growth.
- Why this job: Be part of a passionate team, make an impact, and develop your leadership skills.
- Qualifications: Previous supervisory experience and confidence in team management are essential.
- Other info: Experience with Shopify or Brightpearl is a plus; apply with your CV and cover letter.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- SALES TEAM AND ACHIEVING TARGETS
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor.
- Confident and assertive, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk
SUBJECT: Store Supervisor
Shop Supervisor - evening supervisor employer: Goodhood Store
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor - evening supervisor
✨Tip Number 1
Familiarise yourself with Goodhood's brand values and customer service philosophy. Understanding their approach will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led a team in the past. Highlighting your experience in motivating staff and achieving sales targets will demonstrate your capability as a Shop Supervisor.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've effectively handled conflicts or customer complaints. This will illustrate your ability to maintain a positive team environment and ensure excellent customer service.
✨Tip Number 4
If you have experience with Shopify or Brightpearl, be ready to discuss how you've used these platforms to manage stock and sales. This knowledge can set you apart from other candidates and show your readiness for the role.
We think you need these skills to ace Shop Supervisor - evening supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities listed in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and experience can contribute to achieving sales targets and fostering a positive team environment.
Highlight Relevant Skills: Emphasise skills such as team management, customer service excellence, and problem-solving. If you have experience with Shopify or Brightpearl, be sure to mention it as it is considered beneficial for this position.
Proofread Your Application: Before sending your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Shop Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Understand the Company Culture
Familiarise yourself with Goodhood's values and culture. During the interview, express how your personal values align with theirs and how you can contribute to fostering a positive team environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring high levels of service. Think of specific instances where you turned a negative customer experience into a positive one, showcasing your problem-solving skills.
✨Know Your Sales Metrics
Be ready to discuss how you monitor sales information and achieve targets. Bring insights on how you've previously used sales data to drive performance and motivate your team to meet KPIs.
