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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage service appointments.
- Company: Join Citygate Automotive, a leading retailer of popular car brands.
- Benefits: Enjoy a full-time role with opportunities for growth in the automotive industry.
- Why this job: Be part of a dynamic team focused on customer satisfaction and vehicle care.
- Qualifications: Customer service skills and a high school diploma are essential; automotive experience is a bonus.
- Other info: This is an entry-level position perfect for those passionate about cars and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Citygate Automotive is a retailer of SKODA, KIA, SEAT, CUPRA, Volkswagen cars, and Volkswagen commercial vehicles. With dealerships in various locations, including Capitol Way, Chalfont, Colindale, High Wycombe, Ruislip, and more, we offer a wide range of quality new and used vehicles. Our services extend beyond vehicle sales to include servicing, MOT testing, and repairs to ensure our customers' vehicles remain in top condition.
This is a full-time on-site Service Advisor role located in High Wycombe. The Service Advisor will be responsible for providing customer-focused service, handling customer inquiries, resolving issues, and ensuring customer satisfaction. The role also involves communication with customers, scheduling service appointments, and overseeing aftersales services.
Qualifications:
- Customer Service and Customer Satisfaction skills
- Customer-focused Service skills
- Excellent interpersonal skills
- Ability to work in a fast-paced environment
- Previous experience in an automotive service setting is a plus
- High school diploma or equivalent
Seniority level: Entry level
Employment type: Full-time
Industries: Automotive
Service Advisor employer: Citygate Automotive
Contact Detail:
Citygate Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the brands and services offered by Citygate Automotive. Knowing the specifics about SKODA, KIA, SEAT, CUPRA, and Volkswagen will help you engage confidently with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role focuses heavily on customer satisfaction, think of examples from your past experiences where you successfully resolved issues or improved a customer's experience.
✨Tip Number 3
Prepare to showcase your interpersonal skills during any interviews. Practice active listening and clear communication techniques, as these are crucial for a Service Advisor who needs to interact effectively with customers and team members.
✨Tip Number 4
Research common automotive service processes and terminology. Understanding the basics of servicing, MOT testing, and repairs will not only boost your confidence but also show your commitment to the role and the industry.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: If you have previous experience in customer service or an automotive setting, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your customer-focused service skills and ability to resolve issues.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Citygate Automotive and how you can contribute to their commitment to customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citygate Automotive
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or enhanced their satisfaction.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. You might be asked to role-play a scenario with a customer, so be ready to demonstrate how you would handle inquiries and complaints.
✨Familiarise Yourself with the Automotive Industry
Having knowledge about the automotive industry, especially regarding the brands the company represents, can set you apart. Research Citygate Automotive and its offerings, and be prepared to discuss how you can contribute to their success.
✨Prepare for Fast-Paced Situations
Since the role involves working in a fast-paced environment, think of examples that showcase your ability to multitask and stay organised under pressure. Be ready to discuss how you prioritise tasks and manage time effectively.
