Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Reservations Agent, you'll handle enquiries and manage reservations with a friendly touch.
- Company: Join Meliá, a global hotel brand known for its commitment to growth and exceptional service.
- Benefits: Enjoy 28 days holiday, health cover discounts, and exciting perks like payday parties!
- Why this job: Be part of a vibrant team that values diversity, career growth, and a supportive work culture.
- Qualifications: Fluency in English is essential; prior experience in a similar role is preferred.
- Other info: Work in a stunning location near Regent's Park and enjoy discounts at over 350 hotels worldwide.
The predicted salary is between 26000 - 26780 £ per year.
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
Salary package: from £26,000 up to £26,780. Hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards and referral bonuses, and many more.
Mission: To ensure that all telephone and email enquiries are dealt with in a friendly and professional manner. To ensure that the Daily Task duties are completed on a daily basis. To demonstrate Melia values at all times when dealing with guests, bookers, and colleagues. To demonstrate the highest attention to detail when performing reservations tasks and to recognize sales leads and potential business.
Responsibilities will include, but are not limited to:
- Be fully conversant with all systems and computer procedures related to reservations.
- Answer all telephone calls within three (3) rings and deal with all calls in a friendly and professional manner and to company standards.
- Prioritize any correspondence from the day before and from external guests and clients, to ensure efficient customer service.
- Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by revenue with its restrictions.
- Be up to date with all short and long term promotions available at the hotel.
- Be fully familiar with the hotel facilities and services and promote these whenever possible.
- Respect any confidential information received regarding guests, staff, and management, ensuring compliance with regulations at all times.
What we are looking for:
- Fluency in English; additional Spanish would be beneficial.
- Prior experience in a similar role.
- The successful candidate must already have eligibility to work in the UK.
Benefits:
- Holidays: 28 days’ holiday including 8 public holidays.
- Contributory pension scheme.
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
- Discounted dental and health cover with HSF.
- Great discounts with Melia Hotels Worldwide: (Friends & families discounts).
- Personal Development: Programs designed to support your career right from the start, with unlimited access to online learning platform.
- Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives.
- Career growth: Fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
- High street discounts: with Perks at Work.
- Meals on duty, payday parties, and laundry.
- Payday parties.
At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.
Reservations Agent employer: Melia Hotels International S.A.(Meliá)
Contact Detail:
Melia Hotels International S.A.(Meliá) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Meliá White House will not only help you answer queries confidently but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Reservations Agent, you'll need to handle calls professionally and efficiently, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Stay updated on current promotions and offers at Meliá. This knowledge will allow you to engage with potential guests effectively and show that you're proactive about contributing to the hotel's success.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations Agent. Familiarise yourself with the skills required, such as customer service and attention to detail, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience in similar roles. Mention specific examples where you demonstrated excellent customer service or handled reservations effectively.
Showcase Language Skills: If you are fluent in English and have additional language skills, such as Spanish, be sure to highlight these in your application. This can set you apart from other candidates.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Meliá and how you align with their values and commitment to diversity and inclusion.
How to prepare for a job interview at Melia Hotels International S.A.(Meliá)
✨Know the Company
Before your interview, take some time to research Meliá Hotels. Understand their values, mission, and the services they offer. This will help you align your answers with what they stand for and show your genuine interest in being part of their team.
✨Demonstrate Customer Service Skills
As a Reservations Agent, you'll be dealing with guests directly. Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to handle inquiries professionally and efficiently, as this is crucial for the role.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience relates to tasks like managing reservations, handling correspondence, and promoting hotel facilities.
✨Practice Common Interview Questions
Prepare for common interview questions such as 'How do you handle difficult customers?' or 'What would you do if you made a mistake in a reservation?'. Practising your responses will help you feel more confident during the interview.
