Technical Claims Manager

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

Purpose of the Technical Claims Manager

Zego's Claims department is expanding, and we're on the hunt for a highly skilled Technical Claims Manager to elevate our standards of technical excellence. In this pivotal role, you will lead the performance of our Quality Assurance Framework, ensuring best-in-class auditing of both our internal claims team and external providers. Your expertise will ensure that every aspect of our claims handling—from technical precision to customer experience—meets and exceeds industry-leading standards.

We're looking for an analytical and detail-oriented claims expert with a strong technical background in motor claims. You must have hands-on experience in handling and/or auditing motor claims end-to-end, from First Notification of Loss (FNOL) to third-party damage, hire, injury, and litigation.

If you're ready to make an impact, drive innovation, and set new standards in claims excellence, we'd love to hear from you!

What you’ll be working on as a Technical Claims Manager

• Lead continuous improvements of our Quality Assurance Framework, ensuring technical excellence across all claims processes.
• Develop and refine best-practice documentation, keeping our teams equipped with cutting-edge claims strategies.
• Monitor, analyze, and report on claims initiatives, identifying opportunities to optimize efficiency and drive performance improvements.
• Collaborate cross-functionally with experts across Fraud, Data, Product Management, Engineering, Actuarial, Reserving, and Sales to enhance our claims strategy.
• Represent Zego in supplier and client meetings, building strong external relationships and ensuring alignment with our quality and service expectations.
• Train, mentor, and develop our claims team, fostering a culture of continuous learning and technical excellence.
• Shape the future of claims processing, influencing system development, enhancing automation capabilities, and driving innovation.
• Champion claims data quality and completeness, working closely with our Data and Product teams to ensure data is accurate, accessible, and actionable across all internal systems.

What you will need to be successful

• Proven track record of hands-on motor claims experience within an insurance company, ideally within an Insurtech or Motor Insurance provider where innovation meets efficiency.
• Deep expertise in the UK insurance market, with a clear understanding of how high-quality, high-volume data can transform the customer experience.
• A natural leader, confident in your ideas but adaptable to change, thriving in a fast-paced and evolving environment.
• A data-driven relationship builder, able to foster strong partnerships with third parties and drive value through insights.
• A commercially minded problem solver, excited by the challenge of shaping claims strategies within a high-growth, ambitious business.
• CII Certificate is a plus, but your expertise and impact matter most.

What’s it like to work at Zego?

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other’s differences and seek to understand fresh perspectives.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central Halifax office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on people@zego.com.