A2/AO - Investigation Support Officer - (London Croydon & Stratford)

Part of Investigation and Enforcement Directorate, our Investigation Team (South) has 1 post located in London or Croydon. This role delivers quality administrative support to technical staff dealing with investigations of civil cases. The role also includes contributing to the organisation and management of the teams. The list below is not exhaustive and some of these tasks may not apply specifically to the role offered.

• Complete initial actions on investigations
• Create accurate, comprehensive notes to confirm actions undertaken
• Undertake adhoc/urgent tasks to be carried out within timescales set by technical staff. For example, provide investigation support on visits, analysis, post linking, preparing exhibit bundles, keeping a record of this work
• Provide first level analysis of data, which may include HMRC ledgers and bank statements
• Ensure prompt action taken on outstanding replies (e.g. issuing reminders) as directed within set deadlines and updating in-house Case Management System notes
• Draft letters based on templates as directed
• Follow up responses to outstanding correspondence both by phone and in writing
• Support the organisation and coordination of face-to-face events for IES and across the Agency, including meetings and video conferences with internal and external stakeholders
• Review and manage team mailboxes, and deal with queries, referring these where required for a more detailed response
• Produce meeting papers and supporting documents to ensure the efficient and professional delivery of meetings and events
• Attend one to one, team and Directorate meetings as required, maintaining action logs and sharing with the relevant teams in a timely manner
• Undertake general administrative duties related to the overall effective working of the directorate and delivery of key priorities.
• Some travel will be expected to support technical staff and occasional work in other locations.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 7 employee network groups available to join or become an ally, these include LGBT+, FACES, Break the Stigma, Disability & Health, Part Time Workers, Women's, and Carers. We offer part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career.