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- Tasks: Join us as an Apprentice Service Desk Analyst, handling requests and providing top-notch support.
- Company: Node4 is a rapidly growing tech company focused on people and exceptional service.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks!
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact in tech.
- Qualifications: No prior experience needed; just a passion for technology and customer service.
- Other info: In-person assessment on 5th March 2025, with a start date of 31st March 2025.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
As an Apprentice Service Desk Analyst, you will be the entry point for all requests and tickets, while also working closely with other Service Desk Analysts to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution, and if required, timely escalate. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service.
During your 17-month apprenticeship, you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills. Work-based experience will be supported by day release to attend theory sessions and complete Microsoft exams. Overall, our apprentice service desk analysts are a focal point of our managed services team providing first-class support to our customers ensuring they are leveraging the benefits of their technology investment.
The application process will entail an in-person assessment day held on the 5th March 2025 with a start date of the 31st March 2025.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never-ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, from three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Service Desk Apprenticeship employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Apprenticeship
✨Tip Number 1
Familiarise yourself with the key technologies and tools used in service desk roles, such as ticketing systems and remote support software. This knowledge will not only help you during the assessment day but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios with friends or family. Being able to clearly articulate your thoughts and maintain a professional tone is crucial for the Service Desk Analyst position.
✨Tip Number 3
Research Node4’s company culture and values, as well as their recent projects and achievements. Showing that you understand and align with their mission can set you apart from other candidates during the assessment.
✨Tip Number 4
Prepare thoughtful questions to ask during the assessment day. This shows your genuine interest in the role and the company, and it can help you make a positive impression on the interviewers.
We think you need these skills to ace Service Desk Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Desk Apprenticeship. Tailor your application to highlight relevant experiences or interests that align with these requirements.
Craft a Strong CV: Create a CV that showcases your education, any relevant experience, and skills. Emphasise your communication abilities and any technical skills you possess, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to join Node4. Mention how you can contribute to their team and your eagerness to learn and grow within the company.
Prepare for the Assessment Day: Since there will be an in-person assessment day, prepare by practising common interview questions and scenarios related to customer service and technical support. Show your willingness to learn and adapt during this process.
How to prepare for a job interview at risual Limited
✨Research Node4
Before your interview, take some time to learn about Node4's history, values, and services. Understanding their commitment to customer service and employee development will help you align your answers with their company culture.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, teamwork, and problem-solving. Think of examples from your past experiences that demonstrate your ability to handle requests and communicate effectively.
✨Show Enthusiasm for Technology
As the role involves working with technology, express your passion for it during the interview. Discuss any relevant experience or projects you've worked on that showcase your interest and understanding of tech solutions.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about the training programme, team dynamics, or opportunities for growth within the company. It shows your genuine interest in the role and the organisation.
