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- Tasks: Resolve complex IT issues and lead high-level projects in a dynamic team.
- Company: Join a cutting-edge Managed Service Provider known for innovative technology solutions.
- Benefits: Enjoy hybrid work, personalised training budgets, enhanced sick pay, and more perks.
- Why this job: Grow your skills in a fast-paced environment while making a real impact.
- Qualifications: Experience in MSP settings with expertise in Windows Server and Microsoft 365 required.
- Other info: Includes birthday off, annual salary reviews, and extensive training resources.
The predicted salary is between 38000 - 45000 £ per year.
This range is provided by Cubiq Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range: Central London – Hybrid
Salary Range: £38,000 - £45,000 plus excellent benefits package
The Company: A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service and Support team, where you’ll tackle advanced technical challenges, lead complex troubleshooting efforts, and help drive forward high-level projects.
They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops, and certification opportunities, you’ll have everything you need to thrive in an enterprise-level environment.
- Personalised Training Budget – Tailored to your development needs
- Team Engagements – Monthly activities and meals
- Enhanced Sick Pay
- Private Medical Cover – Including Optical and Dental care
- Birthday off work
- 20 Days Annual Leave + Bank Holidays
- Training Resources – Extensive tools and knowledge banks
- Season Ticket Loans
- Office Perks – Complimentary lunch and refreshments
- PerkBox Membership – Retail discounts and offers
- Cycle to Work Scheme
- Annual Salary Reviews & Personalised Promotion Plans
As a Senior Helpdesk Engineer, your key responsibilities will include:
- Resolving complex escalations and providing expert-level troubleshooting for 2nd and 3rd line support issues
- Helping out on high-level IT Projects, including Migrations, Rollouts, and upgrades
- Delivering outstanding customer service to a wide range of clients
- Administering and optimising systems to maintain high cybersecurity and operational standards
- Taking ownership of project work and contributing to the success of high-impact technical initiatives
What We’re Looking For:
- Proven experience supporting in an MSP Setting
- Expert-level support for Windows Server and Microsoft 365
- Strong experience with Active Directory, Entra, and Intune
- Expertise with Exchange, Sophos, and hardware troubleshooting
- The ability to manage complex incidents, ensuring timely resolutions and client satisfaction
- Skills in managing and maintaining backup solutions, ensuring reliability and continuity
- Excellent problem-solving skills under pressure with a customer-focused approach
If the above sounds like you, then I would love to speak with you about this exciting position! If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference. If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.
Senior Help Desk Analyst employer: Cubiq Recruitment
Contact Detail:
Cubiq Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Help Desk Analyst
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT support, especially those related to Windows Server and Microsoft 365. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the Managed Service Provider (MSP) sector. Attend industry events or join online forums where you can connect with current employees or recruiters. This can provide you with insider information about the company culture and expectations.
✨Tip Number 3
Prepare for technical assessments by practising troubleshooting scenarios that are common in 2nd and 3rd line support. Being able to demonstrate your problem-solving skills under pressure will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview process. Be ready to discuss specific examples of how you've handled complex incidents and ensured client satisfaction, as this role heavily emphasises delivering outstanding customer service.
We think you need these skills to ace Senior Help Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in an MSP setting, particularly your expertise with Windows Server, Microsoft 365, and Active Directory. Use specific examples to demonstrate your problem-solving skills and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering quality IT solutions. Mention your eagerness to tackle advanced technical challenges and how you can contribute to high-impact projects within the company.
Highlight Relevant Skills: In your application, emphasise your experience with tools and technologies mentioned in the job description, such as Exchange, Sophos, and backup solutions. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Senior Help Desk Analyst.
How to prepare for a job interview at Cubiq Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Microsoft 365, and other relevant technologies. Highlight specific examples of complex issues you've resolved in previous roles, especially in an MSP setting.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your problem-solving abilities under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you effectively managed incidents.
✨Emphasise Customer Service
Since delivering outstanding customer service is crucial for this role, be ready to share experiences where you went above and beyond for clients. Discuss how you handle difficult situations and ensure client satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
