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For Companies At a Glance
- Tasks: Lead a technical team providing support for heat pumps and manage customer queries.
- Company: Join the UK's fastest growing HVAC brand, a leader in renewable technologies.
- Benefits: Enjoy a competitive salary, bonus scheme, company car, and great perks.
- Why this job: Be part of a dynamic team driving growth in sustainable energy solutions.
- Qualifications: Experience in managing technical teams and product training is essential.
- Other info: Opportunity to expand your skills in a rapidly growing industry.
The predicted salary is between 44000 - 66000 £ per year.
Location: Newcastle-Upon-Tyne
Salary: Up to £55,000 + Package
The Client
Our client is the world's largest HVAC and Air Source Heat Pump manufacturer and the fastest growing brand of HVAC products in the UK. In supporting further growth, they are looking to expand their team in key areas of the business.
We are currently recruiting for an Air Source Heat Pump Service Desk Manager based at our client's head office in Newcastle to provide technical support on their range of renewable technologies for their growing installer network.
The Role of Service Desk Manager - Air Source Heat Pumps
As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts, and more from our installer network. You will be given training in all manufactured products and entrusted to provide the best technical support to our clients' customers and engineers.
Key Responsibilities of the Service Desk Manager - Heat Pumps
- Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts, and more.
- Ensuring customers receive the best technical service and response in relation to product advice, technical support, breakdowns, and product supply.
- Management of a small team to include field engineers and in-house technical support engineers. This team will expand as the division continues to grow.
- Involvement with product training for heat pump installers and service engineers, creating content and marketing tools with the support of the office to deliver 1st class courses.
- Helping support and drive the division, which already has substantial turnover, and working with the senior management team to ensure growth is achieved.
Person Specification
- Experience in managing a technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts, and more.
- Ability to ensure customers receive the best technical service and response in relation to product advice, technical support, breakdowns, and product supply.
- Experience in managing a team including field engineers and in-house technical support engineers.
- Involvement with product training for heat pump installers and service engineers, including the creation of content and marketing tools.
- Ability to support and drive the division, ensuring growth is achieved.
Benefits
- Bonus scheme
- Yearly bonus
- Company car / Car Allowance
- Company events
- Company pension
- Life insurance
- On-site parking
Service Desk Manager employer: Bowdon Associates Ltd
Contact Detail:
Bowdon Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in HVAC and air source heat pumps. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the HVAC industry, especially those who have experience in technical support roles. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your management style and how you handle team dynamics. Be ready to share specific examples of how you've successfully led a technical team in the past, as this will be crucial for the Service Desk Manager role.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to tailor your discussions and show how you can contribute to their growth and success in the role.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing technical teams, particularly in the HVAC or heat pump sector. Use specific examples to demonstrate your ability to handle technical queries and support customers effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with product training and team management, and how you can contribute to the growth of the division.
Highlight Relevant Skills: Emphasise skills that are crucial for the Service Desk Manager position, such as problem-solving, communication, and leadership. Provide examples of how you've successfully managed teams and improved customer service in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a managerial role.
How to prepare for a job interview at Bowdon Associates Ltd
✨Showcase Your Technical Knowledge
As a Service Desk Manager, you'll need to demonstrate your understanding of heat pumps and HVAC systems. Be prepared to discuss specific technical scenarios you've encountered and how you resolved them.
✨Highlight Team Management Experience
Since the role involves managing a technical team, share examples of your leadership experience. Discuss how you've motivated your team, handled conflicts, or improved team performance in previous roles.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle customer queries and complaints. Prepare examples that showcase your ability to provide excellent customer service and technical support under pressure.
✨Discuss Training and Development Initiatives
The role includes training installers and engineers. Be ready to talk about any experience you have in creating training content or leading training sessions, as well as your approach to ensuring knowledge transfer within your team.
