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- Tasks: Manage customer service and admin for key accounts in a busy warehouse.
- Company: Join Europa Worldwide Group, a leading logistics company in Birmingham.
- Benefits: Enjoy weekly pay, 28 holidays, a pension scheme, and a subsidised canteen.
- Why this job: Perfect for skill-building in a supportive team with immediate start dates available.
- Qualifications: No specific qualifications required; just a willingness to learn and collaborate.
- Other info: Opportunity for temp to perm roles and participation in engagement events.
As a Logistics Administrator, you will be responsible for providing an excellent level of customer service and the administration for allocated key accounts within the warehouse. Responsible for data entry, updating systems, and maintaining accurate and organized documentation.
Coordinate transportation details and advise appropriate departments and teams on any delays or problems. Report and provide the correct documentation for shipments to customers. Resolve customer queries and complaints, following an escalation process as needed. Liaise between hauliers and customers, providing excellent customer service.
Be aware of the requirements and conditions concerning the transportation of Hazardous Materials/Dangerous Goods Classes (internal and external DG training provided). Monitor performance of parcel carriers and escalate discrepancies in a timely manner. Cover other Administrator roles during their absence.
Support the development of colleagues and new team members by providing coaching and on-the-job training. Collate and present KPI data as requested by the management team. Collaborate as part of a busy team working to meet distribution deadlines.
Contribute to and maintain departmental Standard Operating Procedures. Apply financial awareness to customer invoices to ensure correct reimbursement for all costs incurred. Schedule deliveries, waive orders, and liaise with customers on stock issues.
Participate in activities to identify efficiencies in how Europa delivers for customers. Adhere to and promote the Company's policies on Equality, Diversity, and Inclusion. Ensure compliance with Health & Safety and Data Protection legislation. Undertake any other duties as requested by the line manager, commensurate with the role.
Logistics Administrator employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Administrator
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the specific requirements for handling Hazardous Materials. This knowledge will not only help you stand out but also demonstrate your commitment to safety and compliance.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who work at Europa Worldwide Group or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your customer service experience in detail during interviews. Highlight specific examples where you've resolved issues or improved processes, as this role heavily relies on excellent customer interaction.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to share experiences where you've successfully worked within a team to meet deadlines or achieve common goals, as this is crucial for the Logistics Administrator role.
We think you need these skills to ace Logistics Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Logistics Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in logistics, customer service, and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle the tasks mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your problem-solving skills, attention to detail, and ability to work in a team. Make sure to address how you can contribute to the company's goals.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Logistics Administrator role.
How to prepare for a job interview at jobs24.co.uk
✨Know Your Logistics Basics
Brush up on your knowledge of logistics and supply chain management. Understand key terms and processes, especially those related to transportation and documentation, as this will show your potential employer that you're serious about the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss how you handle complaints and resolve issues, as this is a crucial part of the Logistics Administrator role.
✨Familiarise Yourself with Health & Safety Regulations
Since the role involves compliance with Health & Safety and Data Protection legislation, make sure you understand these regulations. Being able to discuss them confidently will demonstrate your readiness for the position.
✨Show Team Spirit
This job requires collaboration within a busy team. Be prepared to talk about your experiences working in teams, how you support colleagues, and any coaching or training you've provided to others.
