Team Leader- Serious Injury

Join Our Team as a Serious Injury Team Leader

Are you ready to take the next step in your career and lead a dynamic Serious Injury team? At Fletchers, we’re on the lookout for an experienced and driven professional to guide our team handling cases valued up to £100,000.

As a Team Leader, you’ll ensure the profitable operation of this fee-earning unit, working closely with the Head of Department to align with our company’s vision and strategy. You’ll play a pivotal role in ensuring cases are assessed, managed, and conducted proactively and commercially to deliver exceptional outcomes for our clients.

This is your opportunity to lead, inspire, and contribute directly to the growth and success of our Serious Injury department. If you have a passion for delivering results and making a difference in clients’ lives, we want to hear from you.

Make an impact—apply today!

In return Fletchers can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, with an option to purchase up to 3 extra days’ holiday per year
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees

Main Responsibilities:

• Leading a team to maximise its objectives and deliver excellent standards of performance
• Some aspects of people management for the team (with input from Heads of Department)
• Ensuring that the legal/technical elements of the case conduct processes are maintained to the highest standards of efficiency, integrity and customer care
• Conducting technical file reviews and offering supervisory guidance/instruction
• Knowledge sharing with the team through supervision, training and case clinics
• Collaborating with other Team Leaders and Heads of Department to ensure standardisation of approach and smooth transition of cases
• Conducting a diverse caseload of multi-track or intermediate track matters valued up to £100,000, including RTA, EL, PL and OL work with a proven track record in serious injury personal injury work.

Accountable For:

• Providing inspirational leadership to teams, including recruitment, motivation, training and support of team members
• Ensuring the progression of all cases in the team up to the point of settlement
• Ensuring outstanding service to customers
• Maintaining the team’s financial performance KPIs

Essential Skills and Experience:

• Qualified Solicitor/CILEX or equivalent work experience with a solid track record in multi-track work
• Significant experience in handling serious injury claims and litigation
• Sound knowledge of the CPR, litigation process and cost budgeting
• Experience with a diverse range of liability scenarios including EL/PL and RTAs
• Proven KPIs in fee recovery, time recording and client care
• Inspirational leader with excellent people and client care skills
• Excellent oral and written communication skills
• Self-motivated and proactive
• Commercial approach to litigation and case progression
• Willing to achieve results and meet deadlines
• Flexible in working hours and able to travel
• Good IT skills, especially in Microsoft Office; experience with Proclaim is preferable but not essential
• Able to liaise and work well with other teams
• Excellent time management and organisation skills
• Strong commercial thinking in a legal environment
• Previous supervisory or management experience
• Excellent attention to detail
• Willing to contribute ideas and engage in brand development and networking

Desirable Skills and Experience:

• Experience with the Proclaim case management system
• Driving licence

We reserve the right to close this role before the specified date depending on the calibre and volume of candidates.

About Fletchers Solicitors:

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, and opportunities for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone in our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse workforce, welcoming applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

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