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For Companies At a Glance
- Tasks: Provide a professional operator service, connecting calls efficiently.
- Company: Join a trusted healthcare environment in Barnet.
- Benefits: Enjoy flexible shifts and comprehensive training.
- Why this job: Make a difference by supporting healthcare communication.
- Qualifications: Customer service experience preferred; IT skills are a plus.
- Other info: Work night shifts with a supportive team atmosphere.
Location - Barnet
Hours - 36 hours per week
Shift Pattern - Tuesday 10pm-7am, Wednesday 10pm-7am, Thursday 10pm-7am, and Friday 10pm-7am
Job Responsibilities
- To provide a professional operator service, acting as the common interface for internal and external callers within the Trust environment.
- Answer all calls in a professional, courteous, and efficient manner and be responsible for ensuring that all calls are connected to the desired destination.
- To adopt a flexible approach to customer and management requests as required.
You will work on the following shift pattern: Tuesday - Friday 10pm - 7am, working 36 hours per week.
Training will take place for 2 weeks on a Monday - Friday 9am - 5pm basis before entering your 5-week shift pattern, where you will continue training for a further 3 months.
Skills We'd Like:
- Previous experience in a hospital environment would be desirable but not essential.
- Basic knowledge of IT / PC software packages.
- Experience within a customer service position or within a telephony role is desirable.
Duties
- To perform the emergency procedures laid down in the event of any alarm being made e.g., Clinical Emergency Calls, Fire and Security.
- To monitor alarms for Blood Fridges, Medical Gases, Fire, Security, and Estates.
- To record amendments to Trust and duty rotas as and when required.
- To record daily log events and daily testing.
- To programme internal pagers for Doctors.
- To contact Trust staff via appropriate systems of national pager, internal pager, or mobile phone.
Day-to-day supervision is provided by the Switchboard Services Manager or a nominated member of the team. As the Switchboard is a 24-hour managed service and there is, on occasion, lone working, there is a requirement that the operator on duty does not leave the switchboard area unattended for any reason.
How to Apply
Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format.
Switchboard Service Operator employer: Vrieservice
Contact Detail:
Vrieservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Service Operator
✨Tip Number 1
Familiarise yourself with the specific duties of a Switchboard Service Operator. Understanding the responsibilities, such as handling emergency procedures and monitoring alarms, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a telephony role. Be ready to share examples of how you've handled difficult calls or provided excellent service, as this will show your suitability for the position.
✨Tip Number 3
Since the role requires working night shifts, be prepared to discuss your availability and adaptability to this schedule. Showing that you're comfortable with the shift pattern can set you apart from other candidates.
✨Tip Number 4
If you have any experience in a hospital environment, make sure to mention it. Even if it's not essential, it can give you an edge, so think about any relevant experiences you can bring up during discussions.
We think you need these skills to ace Switchboard Service Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Switchboard Service Operator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or telephony roles. Emphasise any relevant skills, such as IT proficiency or experience in a hospital environment, even if it's not essential.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences make you a suitable candidate for the Switchboard Service Operator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vrieservice
✨Showcase Your Customer Service Skills
As a Switchboard Service Operator, you'll be the first point of contact for callers. Highlight your previous customer service experience and how you handled challenging situations. Be ready to share specific examples that demonstrate your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Emergency Procedures
Understanding emergency protocols is crucial in this role. Research common emergency procedures in a hospital setting and be prepared to discuss how you would respond to various scenarios. This shows your commitment to safety and readiness to handle critical situations.
✨Demonstrate IT Proficiency
Since basic IT knowledge is required, brush up on relevant software and systems you might encounter. Be ready to discuss your experience with telephony systems or any other relevant technology, as this will reassure the interviewer of your capability to adapt quickly.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training process or how success is measured in the position. This not only shows your interest but also helps you gauge if the job aligns with your career goals.
