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- Tasks: Lead a team to deliver top-notch service and manage daily operations.
- Company: Join Costa, the UK's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy up to 60% discounts, annual bonuses, and enhanced benefits like pension and life assurance.
- Why this job: Grow your career with fabulous development opportunities and be part of a vibrant team culture.
- Qualifications: Previous leadership experience is preferred; passion for customer service is essential.
- Other info: Check transport access before applying, as some locations may have limited public transport.
The predicted salary is between 26900 - 26900 £ per year.
£26,900 per annum - 40 hours per week
Address: Grantham Services, A1 Gonerby Moor, Grantham, Lincolnshire, NG32 2AB
As a Supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple: to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team is highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor, or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant, or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
Where our customer’s journey pauses, yours just begins. Apply today!
*Please note internally this role is called Team Leader
Supervisor - Costa employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Costa
✨Tip Number 1
Familiarise yourself with Costa's brand values and customer service standards. Being able to demonstrate your understanding of what makes Costa special during your interview will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed a team or improved customer service in previous roles. This will help you stand out as a candidate who can take charge and drive results.
✨Tip Number 3
Research the location of the Grantham Services and plan your route ahead of time. Being able to discuss your commute during the interview shows that you're proactive and serious about the position, especially since access may be limited.
✨Tip Number 4
Prepare to discuss how you would handle customer feedback and complaints. As a Supervisor, you'll need to demonstrate your ability to respond effectively and maintain high customer satisfaction, so think of examples where you've done this in the past.
We think you need these skills to ace Supervisor - Costa
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Supervisor position at Costa. Highlight key skills such as leadership, customer service, and communication in your application.
Tailor Your CV: Customise your CV to reflect relevant experience that aligns with the role. Emphasise any previous supervisory or leadership roles, and include specific examples of how you've delivered excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the coffee industry and your ability to lead a team. Mention your enthusiasm for delivering memorable customer experiences and how you can contribute to Costa's brand standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moto
✨Show Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others to achieve their goals.
✨Emphasise Customer Service Experience
This role is all about delivering exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers, and how you plan to maintain high standards in the coffee shop environment.
✨Know the Brand Inside Out
Familiarise yourself with Costa's values, products, and what sets them apart from competitors. Showing that you understand the brand will demonstrate your enthusiasm and commitment to being a brand ambassador.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills under pressure. Think of scenarios where you've had to make quick decisions or handle difficult situations, and be ready to share those stories.
