At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service.
- Company: Join Pandora, a leading brand known for its unique jewellery and customer experience.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and wellness support.
- Why this job: Be part of a vibrant team, inspire others, and create memorable experiences for customers.
- Qualifications: Retail experience preferred; strong communication and leadership skills are essential.
- Other info: Perfect for passionate individuals seeking growth in a fast-paced retail environment.
City: Guildford
Country/Region: GB
Competitive £12.60 an hour, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us!
The role
The supervisor is our brand ambassador and in this role, you will oversee the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team’s sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What to expect from the role
- Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Monitor store sales figures
- Handle serious complaints that have been escalated
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
Store operations
- Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
- Cashing up and reconciling the till systems
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
- Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
The successful candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- A well-presented appearance with a taste for desirable products and a passion for retail
Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
- A competitive hourly rate of pay
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
- Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
- Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Supervisor - Guildford Friary (Part-time) employer: Pandora A/S
Contact Detail:
Pandora A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Guildford Friary (Part-time)
✨Tip Number 1
Familiarise yourself with Pandora's product range and brand values. Being knowledgeable about the products will not only help you in interviews but also demonstrate your passion for the brand, which is crucial for a supervisor role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Highlighting your ability to inspire others and drive sales will make you stand out as a candidate.
✨Tip Number 3
Research the latest retail trends and customer service practices. Being able to discuss these during your interview will show that you're proactive and committed to providing an exceptional shopping experience.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Supervisor - Guildford Friary (Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your ability to drive sales, manage a team, and provide excellent customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Pandora brand and how your values align with theirs. Mention specific examples of how you've successfully led a team or exceeded sales targets in previous roles.
Showcase Your Leadership Skills: Highlight any experience you have in coaching or mentoring team members. Discuss how you motivate others and create a positive work environment, as this is crucial for the supervisor role.
Prepare for Potential Questions: Think about common interview questions related to retail management and customer service. Be ready to discuss how you handle challenges, such as dealing with escalated complaints or achieving sales targets.
How to prepare for a job interview at Pandora A/S
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of how you've thrived in fast-paced settings and how you enjoy engaging with customers.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to inspire your team. Prepare to discuss your previous experiences leading teams, coaching others, and how you motivate staff to achieve sales targets.
✨Know the Brand Inside Out
Familiarise yourself with Pandora's products and values. Be ready to discuss how you can embody these values and enhance the customer experience through your product knowledge.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as customer complaints or team conflicts. Think of examples from your past where you successfully resolved issues and maintained a positive atmosphere.