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For Companies At a Glance
- Tasks: Lead client relationships and ensure their success with our digital asset platform.
- Company: Join Talos, a pioneering firm in digital asset trading technology since 2018.
- Benefits: Enjoy wellness credits, paid lunches, fitness events, and competitive salaries.
- Why this job: Be part of a dynamic team that values collaboration and innovation in the digital asset space.
- Qualifications: 7+ years in account management with a strong understanding of digital assets required.
- Other info: Hybrid work environment with offices in major global cities.
The predicted salary is between 54000 - 78000 £ per year.
Talos provides institutional-grade trading technology for global digital asset market participants, powering many of the major players in the digital asset ecosystem. We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We are a hybrid-friendly work environment, plus physical hubs in New York, London, Singapore, and Cyprus.
As an Account Management Director you will serve as a liaison between our company and our clients. Your primary objective is to deeply understand their business goals and objectives, leveraging this insight to effectively integrate them into our platform. You'll continuously refine and execute our Account Management strategy, drawing from both qualitative and quantitative methodologies. From the initial onboarding process to seamless integration and ongoing support, you'll oversee the entire post-contract journey for both existing and new Talos clients. Collaboration with sales, product, and engineering teams ensures that client expectations are not only met but also inform future product decisions. Your expertise will be instrumental in nurturing client relationships, providing invaluable guidance on workflows, and driving long-term value while monitoring and enhancing the overall health of our client base. Additionally, you'll play a key role in maintaining revenue forecasts, with a focus on strategic cross-selling and up-selling initiatives to maximize client satisfaction and business growth.
Responsibilities and Duties
- Effectively implement our account management strategy combining qualitative and quantitative approaches
- Maintain revenue forecast with objectives of cross-selling and up-selling
- Manage and own post-contract journey of existing and new Talos clients
- Work closely with revenue, product, and engineering teams to ensure the clients’ expectations are met and that the voice of the client is represented in future product decisions
- Nurture and grow client relationships, consult on workflows, and drive value for our clients while maximizing long-term value of contracts
- Monitor and improve overall health of our client base
Qualifications
- 7+ years experience in account management or a similar, client-facing role (Sales Trading, Algo/Execution Sales, RM, etc.)
- Traditional capital markets experience required
- Experience with electronic trading solutions
- Experience working with clients to solve technological trading challenges
- An understanding of digital assets
- Strong verbal and written communication skills
Benefits
You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team. In New York City, the annual base compensation range is $185,000 - $255,000. This position is eligible for discretionary bonus.
Sounds compelling? We’d love to hear from you. Contact us directly.
Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.
Contact Detail:
P2P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Director
✨Tip Number 1
Familiarise yourself with the digital asset market and Talos' role within it. Understanding the nuances of electronic trading solutions and how they apply to institutional clients will give you a significant edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the digital asset space, especially those who have experience in account management or client-facing roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to drive value and satisfaction, as this aligns closely with the responsibilities of the Account Management Director role.
✨Tip Number 4
Research Talos' current clients and their needs. Being able to articulate how you would enhance their experience and address their challenges will demonstrate your proactive approach and commitment to client success.
We think you need these skills to ace Account Management Director
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and qualifications for the Account Management Director position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your 7+ years of experience in account management or similar roles. Provide specific examples of how you've successfully managed client relationships and driven value in previous positions, especially in traditional capital markets or electronic trading.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas and experiences effectively.
Express Your Interest in Digital Assets: Demonstrate your understanding of digital assets and how they relate to the role. Mention any relevant experience or knowledge you have in this area to show that you're not just qualified, but also genuinely interested in the field.
How to prepare for a job interview at P2P
✨Understand the Company and Its Products
Before your interview, take the time to research Talos and its offerings in the digital asset market. Familiarise yourself with their trading technology and how it benefits institutional clients. This knowledge will help you demonstrate your genuine interest and understanding of the company during the interview.
✨Showcase Your Client Management Skills
As an Account Management Director, your ability to nurture client relationships is crucial. Prepare examples from your past experiences where you've successfully managed client expectations, resolved issues, or driven value for clients. Highlight your strategies for cross-selling and up-selling, as these are key responsibilities in the role.
✨Prepare for Technical Questions
Given the focus on electronic trading solutions and digital assets, be ready to discuss your technical knowledge and experience in these areas. Brush up on relevant terminology and be prepared to explain how you've tackled technological challenges in previous roles. This will show that you can effectively communicate with both clients and internal teams.
✨Demonstrate Collaboration Skills
The role requires close collaboration with sales, product, and engineering teams. Be prepared to discuss how you've worked with cross-functional teams in the past. Share specific examples of how you’ve contributed to team success and ensured that client feedback was integrated into product decisions.
