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For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and wellness perks.
- Why this job: Make a real impact while being celebrated for your individuality in a supportive culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Criminal record check required; flexible hours including weekends.
The predicted salary is between 25163 - 26681 £ per year.
Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits.
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The Role: Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What You’ll Be Doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What We’re Looking For:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students: Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive Inclusion: We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People Make Unite Students: Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We Are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during any interviews or conversations, showcasing that you are a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you made a positive impact on someone's experience, as this role heavily revolves around meaningful interactions with students.
✨Tip Number 3
Showcase your organisational skills by thinking of ways you could plan events or activities for students. Having a few creative ideas ready can demonstrate your proactive approach and enthusiasm for the role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding weekend work. Highlighting your willingness to adapt to the rota will show that you are committed to being a reliable team member.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Experience Team Member does. Highlight your relevant experiences and skills that align with the responsibilities mentioned, such as providing excellent customer service and planning events.
Tailor Your CV: Make sure your CV reflects the qualities Unite Students is looking for. Emphasise your communication skills, positive attitude, and any experience in customer service or event planning. Use specific examples to demonstrate how you've excelled in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at Unite Students and how you can contribute to their mission of creating a welcoming environment for students. Be genuine and let your enthusiasm shine through.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, your ability to connect with students is crucial. During the interview, demonstrate your caring nature and positive attitude. Share examples of how you've made others feel welcome in previous roles.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various student inquiries or situations.
✨Highlight Organisational Skills
Time management and organisation are essential in this position. Discuss any relevant experiences where you successfully managed multiple tasks or events. This will show that you can thrive in a dynamic environment.
✨Embrace Inclusivity
Unite Students values diversity and inclusion. Be ready to discuss how you can contribute to a collaborative culture. Share your thoughts on creating an inclusive environment for all students and colleagues.
