Site Technician EWI

We are a leading provider of high-performance external wall insulation systems and solutions, with over 30 years of experience in the industry. Our focus is on delivering sustainable, energy-efficient insulation technologies that enhance the thermal performance of buildings, while also providing significant environmental and cost-saving benefits.

With a strong reputation for quality and innovation, Soltherm has grown into one of the most trusted names in external insulation solutions across the UK. We are committed to excellence in customer service, technical support, and product delivery, helping our clients meet their insulation needs while adhering to the highest industry standards.

At Soltherm, we take pride in fostering a collaborative and dynamic work environment where our employees can thrive and contribute to our mission of creating greener, more energy-efficient spaces.

PRIMARY DUTIES

• Ensure best practices to protect and enhance the reputation of the company, customers, products, and systems.
• Systematically inspect ongoing and installed projects for specification compliance.
• Monitor purchasing to ensure system components are procured through Soltherm.
• Deliver contractor training programs in both classroom and practical settings.
• Build and manage customer relationships on-site; assist commercial teams.
• Address daily onsite enquiries for product, technical, and system information.
• Provide specification, technical, and application advice for complex construction projects.
• Attend project design meetings and pre-start site meetings with main contractors, architects, and sub-contractors.
• Handle physically demanding tasks, work in all weather conditions, at height, and travel between sites, including possible overnight stays.
• Provide technical support in Northern Ireland and the Isle of Man.

JOB REQUIREMENTS

• Plasterer/render applicator to trade with a minimum 3 years’ experience.
• Conduct technical site visits, meticulously inspecting ongoing and completed projects for adherence to specifications.
• Train contractors in the proper application and performance of Soltherm products, both in the classroom and hands-on.
• Partner with clients and contractors, attending pre-start meetings and design discussions to offer technical guidance.
• Proactively identify and address potential issues before they escalate, minimising rework and ensuring customer satisfaction.
• This role requires a candidate who is based in central Scotland or willing to work in central Scotland on a permanent basis.

SKILLS REQUIRED

• Build strong relationships with customers and contractors, fostering trust and loyalty to the Soltherm brand.
• Clearly and concisely communicate technical information to both technical and non-technical audiences.
• Provide regular reports to sales managers and senior management, keeping everyone informed and aligned.

OTHER QUALIFICATIONS

• Possess a deep understanding of building technology and construction practices.
• Be a natural communicator, adept at working independently and collaboratively.
• Demonstrate a customer-centric approach, prioritising satisfaction at every step.
• Thrive in a physically demanding environment with diverse weather conditions.
• Hold a clean driving license and be comfortable traveling throughout your region, with occasional overnight stay.

Our Equality, Diversity, and Inclusion (ED&I) Statement

At Soltherm External Insulations LTD, we are committed to fostering an inclusive and diverse workplace where every individual is valued and respected. We believe that diversity drives innovation and enhances our ability to serve our clients and communities effectively.

We embrace equality in all aspects of our operations and actively promote a culture that encourages participation from all employees, regardless of their background, identity, or experience. Our aim is to ensure that everyone has equal access to opportunities, resources, and support within our organisation.

We recognise the importance of creating an environment free from discrimination, harassment, and prejudice. Our policies and practices reflect our commitment to inclusivity, and we continuously strive to promote understanding, acceptance, and collaboration among our team members.

At Soltherm, we understand that our differences make us stronger. By embracing diversity and championing inclusion, we are better equipped to meet the needs of our clients and make a positive impact in the communities we serve.