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- Tasks: Provide IT support to schools and children's homes, solving tech issues daily.
- Company: Kedleston Group offers specialist education and care for children with special needs across the UK.
- Benefits: Enjoy 33 days annual leave, flexible working, health programmes, and discounts on various services.
- Why this job: Make a meaningful impact while working in a supportive environment that values your growth.
- Qualifications: 1-2 years IT support experience and relevant qualifications like CompTIA A+ or a degree in IT.
- Other info: This role is hybrid, requiring a driver's licence and regular travel within the North West.
The predicted salary is between 22000 - 30000 £ per year.
Thank you for your interest in joining our team. We have a number of vacancies in our establishments around the UK. Please apply for these positions through the relevant listing.
Location: North West Region
Salary: £26,000 per annum plus car allowance
Job Type: permanent
Setting: Kedleston Group
Hours: 40 per week, Monday to Friday, year round
Location: North-west England - hybrid
At Kedleston Group, we specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
As Group IT Support Engineer, you will provide support to schools and children’s homes in the Northwest region and occasionally beyond. You will be able to work with a relatively high degree of autonomy, manage your own workload and liaise with our settings daily to help fix, assist, and solve computer related issues. You will be supported by the IT Manager and will escalate issues when needed, whilst maintaining an approachable, customer-focussed demeanour and a positive, hard-working attitude.
The role operates on a hybrid basis combining working from home with an office base in High Peak and regular visits to settings in Liverpool, Bury and High Peak. Driver’s licence and access to reliable transport is therefore essential.
Qualifications, skills and experience:
- 1-2 years’ experience in an IT support environment
- Industry recognised qualification (e.g. CompTIA A+, HND, foundation degree or a degree in IT, computer science or a related subject)
- Experience of working in a regulated industry, preferably education or social care
- Ability to work autonomously and manage own workload
- Good problem-solving skills
- Effective written and verbal communication skills
- Ability to build collegial relationships with a variety of stakeholders
- Understanding of and commitment to safeguarding and protecting children
- Willingness to travel regularly
Why work for us?
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care. When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including:
- 33 days annual leave
- Flexible working arrangements
- Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service
- Discounts on retail, travel, and leisure through our benefits platform
- Cycle to work scheme
- Generous life cover
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.
We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.
Group I.T Support Engineer employer: Kedleston Group Limited
Contact Detail:
Kedleston Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group I.T Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT needs of educational settings, especially those related to special educational needs and disabilities (SEND). Understanding the unique challenges faced by schools and children's homes will help you demonstrate your suitability for the role.
✨Tip Number 2
Highlight your problem-solving skills during any discussions or interviews. Be prepared to share examples of how you've successfully resolved IT issues in previous roles, particularly in environments similar to education or social care.
✨Tip Number 3
Since the role requires regular travel, ensure you have a reliable means of transport and be ready to discuss your availability for travel during the application process. This shows your commitment and readiness for the hybrid working model.
✨Tip Number 4
Engage with the company’s values and mission. Research Kedleston Group's approach to safeguarding and supporting children, and be prepared to articulate how your personal values align with theirs during your conversations.
We think you need these skills to ace Group I.T Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Group IT Support Engineer position. Familiarise yourself with the specific needs of the Kedleston Group, especially regarding their work with children with special educational needs.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, particularly in regulated environments like education or social care. Emphasise your problem-solving skills and ability to work autonomously, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting children with special educational needs. Mention your qualifications, such as any industry-recognised certifications, and explain how your skills align with the job requirements.
Follow Application Instructions: Ensure you apply using the correct application form as specified in the job listing. Double-check that all required documents are included and that your application is submitted through the appropriate channels on the StudySmarter website.
How to prepare for a job interview at Kedleston Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in IT support. Highlight any relevant qualifications, such as CompTIA A+ or a degree in IT, and be ready to provide examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, share specific instances where you've encountered challenges and how you approached solving them. This will showcase your critical thinking skills and ability to work autonomously, which is essential for this role.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, it's important to demonstrate your effective communication skills. Practice explaining technical concepts in simple terms, as you'll need to assist non-technical staff and students.
✨Express Commitment to Safeguarding
Given the nature of the work with children, convey your understanding of safeguarding principles. Be prepared to discuss how you would ensure a safe environment while providing IT support, showing that you align with the company's values.
