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- Tasks: Coordinate service and rail departments, manage calls, and schedule maintenance jobs.
- Company: Join Photuris, a leading Fire and Security company focused on customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that prioritises safety and security while enhancing your administrative skills.
- Qualifications: Four years in an admin role, strong communication, and IT skills required.
- Other info: Ideal for those passionate about the fire and security industry.
The predicted salary is between 28800 - 43200 £ per year.
Photuris is a Fire and Security company located in Dinnington, dedicated to ensuring customer satisfaction through a range of services including fire alarm servicing, fire alarm systems design and installation, fire extinguisher maintenance, emergency lighting, security systems maintenance, CCTV maintenance, access control, and fixed wire testing. Our professional approach prioritises the safety and security of our clients' premises.
Purpose of Job: To efficiently link between the service and rail departments to provide effective assistance to the day-to-day management of these departments.
Principle Accountabilities:
- Front line service desk, managing calls and enquiries by phone and email.
- Co-ordinating maintenance and breakdown jobs with the Service Managers.
- Maintaining the Gantt schedule.
- Organising customer training.
- Arranging accommodation for the engineers where required.
Detailed Responsibilities:
- Responding to incoming service desk calls and emails from customers.
- Dealing with engineer call out requests, liaising with both the Service Manager and Projects Manager when necessary.
- Planning and scheduling of engineers for maintenance visits and repair jobs.
- Day to day communication with engineers and customers, working closely with service managers and supervisors.
- Reviewing and co-ordinating all completed service engineering paperwork.
- Arranging quotes, raising all necessary paperwork and sending to clients if requested.
- Generating purchase order numbers for suppliers and engineers when requested.
- Supporting team members when required and undertake any other tasks that may be required.
Required Experience, Knowledge, Qualifications and Training:
- At least four years experience in an administrative role, with an appreciation of the fire & security industry.
- Excellent communication skills, both written and verbal.
- Good administration and IT skills.
- Excellent accuracy and attention to detail.
Service Coordinator employer: Photuris Ltd
Contact Detail:
Photuris Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the fire and security industry. Understanding the basics of fire alarm systems, CCTV maintenance, and other services offered by Photuris will help you speak confidently about the role and demonstrate your genuine interest in the field.
✨Tip Number 2
Highlight your communication skills during any interactions. As a Service Coordinator, you'll be the link between various departments, so showcasing your ability to communicate effectively with both customers and engineers is crucial.
✨Tip Number 3
Prepare to discuss your experience in managing schedules and coordinating tasks. Being able to provide examples of how you've successfully organised and prioritised work in previous roles will set you apart from other candidates.
✨Tip Number 4
Demonstrate your attention to detail. Since the role involves reviewing engineering paperwork and generating purchase orders, be ready to share instances where your meticulous nature has positively impacted your previous work.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Coordinator position. Tailor your application to highlight relevant experience in administration and the fire & security industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise your four years of administrative experience. Provide specific examples of how you've managed calls, coordinated schedules, or supported teams in previous roles.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your writing and consider including examples of successful customer interactions.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. Attention to detail is key for this position, so make sure your application demonstrates this quality.
How to prepare for a job interview at Photuris Ltd
✨Showcase Your Communication Skills
As a Service Coordinator, you'll be the front line for customer interactions. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice clear and concise responses to common questions, and be ready to discuss how you've effectively managed customer enquiries in the past.
✨Highlight Relevant Experience
With at least four years of administrative experience required, it's crucial to highlight your relevant background. Prepare specific examples from your previous roles that showcase your familiarity with the fire and security industry, as well as your ability to manage schedules and coordinate tasks efficiently.
✨Demonstrate Attention to Detail
Attention to detail is key in this role, especially when dealing with paperwork and scheduling. During the interview, provide examples of how you've ensured accuracy in your previous work. You might mention any systems or processes you implemented to improve efficiency and reduce errors.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the role. Ask about the team dynamics, the tools they use for scheduling, or how they measure success in the Service Coordinator position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
