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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Enjoy a £3.00 P/H premium for night shifts and flexible working options.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be over 18 with strong communication skills and a passion for customer service.
- Other info: Fixed term role from February to May 2025, with comprehensive training provided.
Work Pattern
- Week 1
- Sunday - 0600-1430
- Monday - 0500-1330
- Wednesday - 0500-1330
- Thursday - 0500-1330
- Friday - 0500-1330
- Monday - 0500-1330
- Tuesday - 0500-1330
- Wednesday - 0500-1330
- Thursday - 0500-1330
- Saturday - 0500-1330
All interviews must take place face to face in the Hiring Store. This is a fixed term position from 23rd February until 17th May 2025. There is a £3.00 P/H premium supplement for hours worked between 22:00 and 06:00. You must be over 18 to apply for this position.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Cambridge employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Cambridge
✨Tip Number 1
Familiarise yourself with the products offered by Marks & Spencer. Being knowledgeable about their food range will help you engage with customers effectively and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions and showcase your ability to provide excellent service.
✨Tip Number 3
Be ready to discuss how you handle feedback and adapt to change. Marks & Spencer values employees who can learn from their experiences, so think of examples where you've successfully implemented feedback in the past.
✨Tip Number 4
Show enthusiasm for the role and the company during your face-to-face interview. Expressing genuine interest in contributing to a positive shopping experience will make you stand out as a candidate who aligns with their values.
We think you need these skills to ace Customer Assistant - Foods - Cambridge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Assistant.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, resolved issues, or engaged with customers effectively.
Show Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Prepare for the Interview: Since interviews are face-to-face, practice common interview questions related to customer service and teamwork. Be ready to discuss your availability and how you can contribute to the team during busy periods.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, be ready to discuss how you would recommend products to customers based on their needs, showcasing your ability to build expert product knowledge.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various customer scenarios. Think about past experiences where you had to adapt to changing situations or resolve conflicts, and be prepared to share these stories.
✨Emphasise Teamwork and Communication
Highlight your ability to work well within a team and communicate effectively. Share examples of how you've built positive relationships with colleagues and customers, as this is key to succeeding in a retail environment.
