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- Tasks: Engage with customers and provide exceptional service in a fast-paced retail environment.
- Company: Join the British Heart Foundation, a community-focused charity promoting sustainability.
- Benefits: Enjoy 38 days annual leave, early wage access, and generous staff discounts.
- Why this job: Be part of a fun team, learn about retail, and make a positive impact on the community.
- Qualifications: Must be 18+, passionate, energetic, and comfortable with tech; no prior retail experience needed.
- Other info: Flexible hours required, including weekends and bank holidays; autonomy in your role.
Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further – join us as a Sales Assistant in Grantham.
This is a part time role working 7 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.
You’ll join the team on a permanent contract.
What does this role involve?
As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.
Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
Engage with customers, providing exceptional service and promoting our charity’s mission
Organise and merchandise donated stock creatively to maximise sales potential
Collaborate with our E-Commerce team to maximise online sales
As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.
Please note, this role can be physically demanding and will involve moving a high volume of donation bags.
You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
Attention to detail in everything you do
Positive, creative, confident, customer service focussed and passionate about sustainability
You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.
What’s important to us?
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
38 days annual leave (plus the option sell leave)
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave)
Wagestream – early access to your wages
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discounts on gym memberships
Discounts with a wide range of retailers
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Sales Assistant employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarize yourself with the charity's mission and values. Understanding what the British Heart Foundation stands for will help you connect with customers and promote their cause effectively.
✨Tip Number 2
Showcase your customer service skills during the interview. Think of examples from past experiences where you went above and beyond to assist a customer, as this role heavily emphasizes exceptional service.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend and bank holiday shifts, demonstrating your willingness to adapt your schedule can set you apart.
✨Tip Number 4
Highlight any experience you have with teamwork or leading volunteers. This role involves guiding others on the shop floor, so showing that you can work well in a team and take initiative is crucial.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sales Assistant position. Understand the key responsibilities, such as delivering exceptional customer service and collaborating with the E-Commerce team.
Highlight Relevant Skills: In your application, emphasize your passion for customer service, teamwork, and sustainability. Mention any experience you have in fast-paced environments, even if it's not retail-specific.
Show Your Flexibility: Since the role requires flexibility to work weekends and bank holidays, make sure to mention your availability in your application. This shows that you are ready to meet the demands of the job.
Express Your Enthusiasm: Convey your excitement about joining a community-based retail team. Share why you are passionate about the charity's mission and how you can contribute to their goals.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus.
✨Demonstrate Team Spirit
Since teamwork is crucial in this fast-paced environment, be prepared to discuss how you work well with others. Highlight any previous experiences where you collaborated effectively with a team or guided volunteers.
✨Emphasize Flexibility and Adaptability
Given the dynamic nature of the retail environment, showcase your ability to adapt to changing situations. Talk about times when you successfully handled unexpected challenges or worked under pressure.
✨Highlight Your Interest in Sustainability
As the role involves promoting the charity's mission, it’s important to convey your passion for sustainability. Discuss any personal initiatives or interests related to environmental responsibility that resonate with the company's values.
