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- Tasks: Assist guests with inquiries, maximise room sales, and ensure top-notch service.
- Company: Join the award-winning Holiday Inn Express in Bridgwater, Somerset.
- Benefits: Enjoy competitive pay, exclusive hotel discounts, free healthcare, and continuous training.
- Why this job: Be part of a fun team that values smiles and personal growth.
- Qualifications: Energetic, strong communicator, and eager to learn; hotel experience is a plus.
- Other info: Work in a dynamic environment near beautiful Somerset attractions.
The predicted salary is between 20000 - 30000 £ per year.
Key Tasks include:
- Be fully conversant with the facilities, services, and special promotions offered by the hotel and pass this information on to the guest whenever possible to maximize hotel sales.
- Ensure awareness of hotel availability and take every opportunity to maximize room sales.
- Anticipate guest needs, act upon, and follow up guest requests, delivering a level of service and responsiveness that generates compliments.
- Ensure all charges are correctly posted to the guest's bills following standard procedures.
- Deal with cash, cheque, and credit transactions in accordance with hotel and company policy; ensure any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Ensure communication procedures are effective and efficient day-to-day to maintain service standards.
- Develop positive and effective communication between the Guest Services team and Housekeeping, Maintenance, and Reservation teams.
- Have a sound knowledge of the local area regarding history, places of interest, and special events, and know where further information can be obtained.
- Develop interactive customer relations and be aware of any possible future requirements, relaying such information to your manager to enhance customer expectations.
- Ensure personal data and credit card information are handled as per GDPR and PCI rules.
Requirements:
- Ability to work in a dynamic and fast-moving environment.
- High energy and a fearless do-it-yourself attitude.
- Desire to learn and develop.
- Strong communicator who enjoys engaging with guests.
- Professional appearance and a sense of humor.
- Fluency in English.
NICE TO HAVE:
- Hotel reception experience and a good working knowledge of EPOS systems (desirable but not essential).
- Ability to work under pressure independently.
About Holiday Inn Express:
Holiday Inn Express is an award-winning hotel located in Bridgwater, Somerset. The hotel has 138 guest rooms, a bar and restaurant area, and two well-equipped conference rooms for meetings and events. The hotel is situated for easy access to the Somerset Coast, Quantock Hills, and popular towns like Glastonbury and Taunton, making it a great stop-off point before continuing your journey down to Devon or Cornwall.
Benefits:
- 24-hour contract.
- Competitive Salary.
- Exclusive employee discounted rates to IHG and Cycas managed hotels.
- Reward & Celebration program.
- Opportunity to grow & develop within a hotel management company with multiple hotel brands across Europe.
- Free Healthcare plan.
- Pension.
- Continuous paid Training & Development opportunities.
We are too 'CYCAS' to be grumpy. It's not over until we get a smile!
Guest Service Assistant (Night\'s) employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Night\'s)
✨Tip Number 1
Familiarise yourself with the local area and attractions around Bridgwater. Being knowledgeable about places of interest will not only impress your interviewers but also show that you can engage with guests effectively.
✨Tip Number 2
Demonstrate your ability to handle dynamic situations by preparing examples from past experiences where you've successfully managed guest requests or resolved issues under pressure. This will highlight your problem-solving skills.
✨Tip Number 3
Showcase your communication skills by practicing how you would interact with guests in various scenarios. Role-playing common situations can help you feel more confident and articulate during the interview.
✨Tip Number 4
Express your enthusiasm for learning and development. Mention any relevant training or courses you've taken, and be ready to discuss how you plan to grow within the role and contribute to the hotel's success.
We think you need these skills to ace Guest Service Assistant (Night\'s)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key tasks and requirements for the Guest Service Assistant position. Tailor your application to highlight how your skills and experiences align with these responsibilities.
Highlight Relevant Experience: If you have previous experience in customer service or hotel reception, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to handle guest requests and manage transactions effectively.
Showcase Communication Skills: As a Guest Service Assistant, strong communication is essential. In your application, provide examples of how you've successfully engaged with customers in the past, and mention any relevant language skills, especially fluency in English.
Express Your Enthusiasm: Convey your passion for hospitality and eagerness to learn in your cover letter. Mention why you want to work at Holiday Inn Express and how you can contribute to creating a positive guest experience.
How to prepare for a job interview at jobs24.co.uk
✨Know the Hotel Inside Out
Familiarise yourself with the facilities, services, and promotions offered by the hotel. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Guest Service Assistant, strong communication is key. Be prepared to discuss how you've effectively interacted with guests in the past and how you can maintain positive relationships with other teams.
✨Demonstrate Your Problem-Solving Abilities
Think of examples where you've anticipated guest needs or resolved issues quickly. Highlighting your proactive approach will show that you're ready to deliver excellent service under pressure.
✨Be Ready to Discuss Local Knowledge
Since the role requires knowledge of the local area, brush up on interesting facts about Bridgwater and nearby attractions. This will not only impress your interviewers but also show your commitment to enhancing guest experiences.
