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- Tasks: Deliver exceptional customer service and manage on-site tasks in a vibrant workspace.
- Company: Join IWG, a global leader with 3,500 inspiring locations and a commitment to sustainability.
- Benefits: Enjoy flexible hours, generous incentives, and comprehensive wellbeing benefits.
- Why this job: Be part of a dynamic team with amazing career growth and a positive work culture.
- Qualifications: Bring great communication skills, a positive attitude, and a willingness to learn.
- Other info: This role offers a chance to make a real impact while working towards carbon neutrality.
The predicted salary is between 20000 - 22000 £ per year.
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What we can do for you:
- A fun, challenging and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable quarterly/commission incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
What really matters is that you’ve got the right mindset. We’ll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can-do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better tomorrow.
About IWG:
With 3,500 tech-enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor – and continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Services Executive (Part-time) employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive (Part-time)
✨Tip Number 1
Familiarise yourself with IWG's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during any interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help customers, as this will demonstrate your proactive attitude and communication skills.
✨Tip Number 3
Research common challenges faced in customer service roles and think about how you would handle them. Being able to discuss these scenarios will show your problem-solving skills and readiness to tackle the demands of the job.
✨Tip Number 4
Network with current or former employees of IWG if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Services Executive (Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise your communication abilities, positive attitude, and any relevant roles where you've interacted with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you align with the company's values.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Customer Services Executive role, such as problem-solving, teamwork, and adaptability. Use keywords from the job description to demonstrate your fit.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IWG plc
✨Show Your People Skills
As a Customer Services Executive, your ability to communicate effectively is key. Be prepared to share examples of how you've successfully interacted with customers in the past, showcasing your friendly and approachable nature.
✨Demonstrate a Positive Attitude
The company values a positive, can-do attitude. During the interview, express your enthusiasm for the role and your willingness to learn and adapt. A smile can go a long way!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about past experiences where you resolved issues or made someone's day better, and be ready to discuss them.
✨Research the Company Culture
Understanding the company's commitment to sustainability and employee development will help you align your answers with their values. Mention how you appreciate their efforts towards carbon neutrality and how you can contribute to their mission.
