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For Companies At a Glance
- Tasks: Be the go-to person for customers, guiding them through vehicle servicing and updates.
- Company: Join Sytner, a leader in automotive service with a commitment to customer care.
- Benefits: Enjoy 33 days holiday, flexible working, discounts, and career development opportunities.
- Why this job: Build genuine connections while delivering top-notch service in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service are key; no experience needed!
- Other info: Flexible hours, including weekends, to meet customer needs and enhance your work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Don't worry if you do not have previous experience; we want applications from individuals with a willingness to learn and progress.
Benefits:
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle2Work scheme
- Free onsite parking
- One day a year paid voluntary/community work
Service Advisor employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding common vehicle servicing queries and how to address them will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their car needs. This will help you build confidence in discussing services and products with potential customers.
✨Tip Number 3
Research Sytner's values and customer service philosophy. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
✨Tip Number 4
Network with current or former Service Advisors, if possible. They can provide insights into the role and share tips on what Sytner looks for in a candidate, giving you an edge in your application.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV showcases your customer service experience, organisational skills, and any relevant administrative abilities. Use specific examples to demonstrate how you've successfully handled customer queries or managed tasks in a busy environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to learn and progress, as well as your ability to build rapport with customers. Highlight any relevant experience, even if it's not directly related to the automotive industry.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at jobs24.co.uk
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, resolved issues, or built rapport with clients.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Sytner. Be ready to discuss how you would manage customer queries, liaise with technicians, and ensure timely vehicle servicing.
✨Demonstrate Organisational Skills
Highlight your organisational and administrative skills during the interview. You might be asked how you would handle multiple tasks in a busy environment, so think of strategies you’ve used in the past to stay organised.
✨Express Willingness to Learn
If you lack direct experience, emphasise your eagerness to learn and adapt. Discuss any relevant skills or experiences that demonstrate your ability to pick up new concepts quickly, especially in a fast-paced setting.
