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- Tasks: Manage property services, ensuring excellent customer service and compliance with leasehold management.
- Company: Join an award-winning Property Development Company known for its commitment to quality and service.
- Benefits: Enjoy a competitive salary of £35,000 and opportunities for training and development.
- Why this job: Be part of a dynamic team, make a real impact on residents' lives, and grow your career.
- Qualifications: Strong customer service skills, numeracy, and understanding of leasehold management are essential.
- Other info: Location: Loughton (IG10); flexible and adaptable candidates will thrive here.
The predicted salary is between 28000 - 42000 £ per year.
We currently have an incredible new opportunity for an Assistant Property Manager at an award-winning Property Development Company. The role is primarily one of taking responsibility for the delivery of all services and actions on the Development and providing excellent levels of customer service to the residents and Client. It also includes fully supporting the Estate Manager wherever necessary. You will need to have a thorough understanding of Leasehold property management and the roles and responsibilities that we must deliver as a Managing Agent as you will lead on the fulfilment of these key tasks and ensure we comply with our contractual obligations.
Duties
- Ensuring the maintenance of the buildings and grounds.
- Visiting each site where required to undertake a visual inspection, meet with the site staff and with the Client as necessary.
- Planning and organising Planned Preventative Maintenance quotes and contracts.
- Conducting initial investigation into reactive requests relating to defects, ensuring defects are logged through the correct channels so not to invalidate warranties.
- Ensuring other (non-defect related) repairs are quickly actioned and Works Orders raised.
- Responding to emergency situations (sometimes out of hours), co-ordinating contractors and liaising with leaseholders.
- Being responsible for Health & Safety issues and ensuring H&S audit tasks and risk assessments are completed periodically.
- Manage the site-based staff of cleaners, security and concierge.
- Preparing Service Charge budgets and managing the expenditure.
- Proactively communicating with leaseholders and the Client on all matters.
Skills Required
- Excellent customer service skills and flexible and adaptable approach.
- High level of numeracy and understanding of Service Charges.
- Good communication skills in relation to managing relations with the Client, communicating with external service providers and reporting.
- Understanding of building maintenance and ability to manage contractors.
- Willingness to learn new skills and undertake training to develop the role.
- A thorough understanding of Leasehold management and all relevant Acts and Legislative requirements required for the role.
- To be able to demonstrate the correct behaviours required.
Location: Loughton (IG10)
Salary: £35,000 per annum / £16.83 per hour
If this position is of interest to you please send your CV across. Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Assistant Property Manager employer: Abbatt Dual Management
Contact Detail:
Abbatt Dual Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Assistant Property Manager. Understanding the nuances of leasehold property management and the specific duties outlined in the job description will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend local property management events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since excellent customer service is a key requirement for this role, think of specific examples where you've successfully managed client relationships or resolved issues effectively.
✨Tip Number 4
Research the company’s values and recent projects. Being knowledgeable about the award-winning Property Development Company and its achievements will demonstrate your genuine interest in the role and help you stand out during the interview process.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Assistant Property Manager. Familiarise yourself with leasehold property management and the specific duties mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service skills, understanding of service charges, and any previous property management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Abbatt Dual Management
✨Showcase Your Customer Service Skills
As an Assistant Property Manager, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to maintain positive relationships with residents and clients.
✨Demonstrate Your Knowledge of Leasehold Management
Make sure you have a solid understanding of leasehold property management and relevant legislation. During the interview, discuss your experience with managing service charges and compliance with contractual obligations to show that you're well-versed in the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding maintenance issues or emergency situations. Think of specific scenarios where you successfully coordinated repairs or managed contractors, and be ready to explain your thought process.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you manage relationships with clients, external service providers, and site staff. Use examples to illustrate your ability to communicate clearly and effectively in various situations.
