Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, handle enquiries, and maintain patient records.
- Company: Optical Express is Europe's leading provider of laser eye care with over 34 years of experience.
- Benefits: Enjoy a rewarding salary, bonus incentives, and discounts on optical products and procedures.
- Why this job: Join a team that transforms lives while developing your career in a supportive environment.
- Qualifications: Excellent communication skills and a willingness to learn are essential.
- Other info: This role offers career progression and a chance to make a real impact.
The predicted salary is between 19000 - 27000 £ per year.
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: £23,795, plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Do you want to be part of a team that literally changes lives? In return you’ll have the opportunity to develop your career through ongoing training and development.
Each day will vary however the core components of your role will include:
- Engaging with existing customers/patients
- Handling customer enquiries quickly and efficiently
- Understanding customers/patient demand and needs
- Overcoming objectives and resolving them
- Maintaining and developing product knowledge and customer service skills
- Accurate maintenance of patient records
Essential skills:
- Excellent verbal and written communication skills
- The ability to deal with customers over the telephone in a confident and professional manner
- A willingness to learn
- Excellent rapport building and communication skills with the ability to overcome objections
What’s in it for you?
- Rewarding salary
- Bonus incentives
- Free or discounted optical products/procedures
- Discounted prescription and non-prescription eye care (including family)
- Career progression
- Cycle to work scheme
- Discounted City Centre parking
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. If you are interested in being considered for the role please apply now. Optical Express is an equal opportunities employer.
Retentions Agent employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Agent
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and patient care, will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role involves handling customer enquiries, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Develop your rapport-building techniques. The ability to connect with customers and understand their needs is crucial for a Retentions Agent, so consider role-playing scenarios with friends or family to enhance these skills.
✨Tip Number 4
Show your willingness to learn and adapt. Highlight any previous experiences where you've successfully overcome objections or resolved issues, as this demonstrates your problem-solving abilities and readiness to grow within the company.
We think you need these skills to ace Retentions Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retentions Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to engage with customers. Mention specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service or sales. Use bullet points to clearly outline your achievements and the skills you developed that are relevant to the Retentions Agent role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, make sure to research Optical Express thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Your Communication Skills
As a Retentions Agent, excellent verbal and written communication skills are essential. During the interview, practice clear and confident communication. Be prepared to discuss how you've successfully handled customer enquiries in the past.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Retentions Agent, such as overcoming objections or resolving customer issues. Prepare examples from your previous experience that demonstrate your problem-solving abilities and rapport-building skills.
✨Show Enthusiasm for Learning
Optical Express values ongoing training and development. Express your willingness to learn and grow within the role. Share any relevant experiences where you have taken the initiative to improve your skills or knowledge in a professional setting.
