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For Companies At a Glance
- Tasks: Host and facilitate engaging online classroom sessions for RTT students.
- Company: Join RTT, a multi-award winning global training company inspiring millions annually.
- Benefits: Enjoy remote work flexibility with a competitive salary of £17 per hour.
- Why this job: Be part of a dynamic team shaping lives through transformative education.
- Qualifications: Energetic, confident, and experienced with online meeting software; customer service skills are a plus.
- Other info: This is a 12-month fixed term contract, perfect for self-starters.
This is a remote/working from home position.
Salary: £17 / $21.11 per hour for 25 hours per week
12 Month Fixed Term Contract
The Company and Role
This is a fantastic opportunity to be part of an exponentially growing organisation, who are looking for continuous improvement focussed, ambitious and positive members of their team that want to grow and shape their career with the company. RTT is a multi-award winning global training and development company that touches millions of people each year and inspires them to live their highest and best life.
Summary
We are looking for a motivated and enthusiastic individual to join the RTT virtual delivery team to facilitate and host online, virtual classroom sessions to our many Rapid Transformational Therapy students. This will require an energetic, talented, and confident individual who is able to host large live virtual classroom sessions, as well as manage the technology for both European and US based audiences and timezones.
Key Responsibilities
- Provide facilitation and technical support to students in the live virtual classroom events that are an integral part of the RTT Virtual Classroom course. These are presently delivered during the morning and evenings via Zoom.
- Build rapport with trainers, students, and tech support colleagues.
- Providing support to the RTT team delivering the events whilst juggling multiple responsibilities at once e.g. keeping an eye on time, chat box, trainers, and the chat groups.
- Keep track of upcoming event dates for key next steps for students (e.g. next VC Classrooms, Marisa Peer webinars).
- Assist with general student inquiries where necessary (e.g. if students ask where they find certain things in the module, how they book events etc).
- Record key feedback with regards to training delivery and document updates.
- Working with others in the Technical Support team to provide help and guidance on how best to use our range of online courses; covering the use of our apps on laptops, tablets, and phones.
- Administrative duties pre/post event e.g. updating student accounts/follow up emails.
Requirements
- Energetic and confident - happy to be on camera and speak in front of groups of 100+.
- Experience with administering online meeting software (like Zoom, Google Meet or MSTeams) is essential.
- Experience in running events (ideally online) would be advantageous.
- Able to 'lead' the virtual events in a confident, timely manner and ensure everything is running smoothly.
- Calm under pressure & ability to think on your feet.
- Patient; (you may be dealing with students with language barriers or who may need reassurance and support).
- Happy to deal with 'difficult' students at times (e.g. somebody who comes in late due to incorrect time conversion and be able to make the student feel welcome and explain the next steps to rebooking etc.);
- Able to assist student tech problems quickly and efficiently and make the student feel supported.
- Able to retain information (e.g. which students have health bio concerns / which staff members are observing / do we need to record anything).
- Happy to 'go with the flow', be flexible and fluid. e.g. last minute changes to programme.
- Flexible to work additional hours if events run over or if additional events are scheduled ad hoc.
- A fast learner and empathetic communicator.
- Excellent written communication skills.
- Attention to detail is important as this is a critical part of delivering an excellent student experience.
- Familiarity with using different computing platforms - laptops, tablets and smartphones is also important with the need to help students remotely.
- Experience in a customer service environment with a proven history of using initiative to resolve issues swiftly and patiently.
Virtual Events Host (Fixed Term Contract) employer: Rapid Transformational Therapy
Contact Detail:
Rapid Transformational Therapy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Events Host (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the technology used for virtual events, especially Zoom, Google Meet, or MS Teams. Being comfortable with these platforms will not only boost your confidence but also help you manage any technical issues that may arise during live sessions.
✨Tip Number 2
Practice your public speaking skills in front of friends or family. Since you'll be hosting large groups, being energetic and confident on camera is crucial. The more you practice, the more natural it will feel when you're in front of an audience.
✨Tip Number 3
Engage with online communities related to virtual event hosting. Networking with others in the field can provide valuable insights and tips that can enhance your skills and make you a more attractive candidate for the role.
✨Tip Number 4
Be prepared to demonstrate your ability to handle difficult situations calmly. Think of examples from your past experiences where you've successfully managed challenging interactions, as this will show your potential employers that you can maintain a positive atmosphere during events.
We think you need these skills to ace Virtual Events Host (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hosting virtual events and using online meeting software like Zoom. Emphasise any customer service roles where you've demonstrated patience and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed virtual events or provided technical support in the past.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use concise language and structure your application logically.
Highlight Flexibility and Initiative: Demonstrate your ability to adapt to changing circumstances and take initiative. Provide examples in your application that showcase your calmness under pressure and your willingness to go the extra mile for students.
How to prepare for a job interview at Rapid Transformational Therapy
✨Show Your Energy and Enthusiasm
As a Virtual Events Host, your energy will set the tone for the sessions. Make sure to convey your enthusiasm during the interview. Share examples of how you've engaged audiences in the past, whether in person or online.
✨Demonstrate Technical Proficiency
Familiarity with online meeting software is crucial. Be prepared to discuss your experience with platforms like Zoom or Google Meet. You might even want to mention any troubleshooting you've done in previous roles to show you're tech-savvy.
✨Highlight Your Communication Skills
Excellent written and verbal communication skills are key for this role. During the interview, focus on how you’ve effectively communicated with diverse groups, especially in challenging situations. This will showcase your ability to support students with varying needs.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations, such as managing latecomers or tech issues. Think of specific examples from your past experiences where you successfully navigated similar challenges, demonstrating your calmness under pressure.
