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- Tasks: Join our Digital Services team to process pension data and ensure accuracy for over 125,000 members.
- Company: Bath & North East Somerset Council is dedicated to improving lives through exceptional public services.
- Benefits: Enjoy flexible work options, competitive pay, and a supportive environment for personal growth.
- Why this job: Make a real impact in your community while developing your skills in a dynamic team.
- Qualifications: Ideal for those with Local Government Pensions experience and strong communication skills.
- Other info: Contact Cassi Gough for more details or to discuss the role further.
The predicted salary is between 28800 - 43200 £ per year.
At Bath & North East Somerset Council we have one overriding purpose – to improve people's lives.
About the Avon Pension Fund
The Avon Pension Fund is a forward-thinking organisation that is continuing to introduce more digital services to improve member and scheme employer engagement. We are committed to providing a pension administration service of the highest standard while developing our staff so that they can fulfil their potential. We administer the Local Government Pension Scheme (LGPS) for over 125,000 members across 464 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK.
About the Role
The Avon Pension Fund is looking for highly motivated and enthusiastic individuals to join its newly created Digital Services team, as Pensions Officers. Reporting to the Digital Services Team Leader, this position is responsible for the processing of leaver data received from scheme employers, assisting with the use of bulk and automated processing, as well as ensuring member data is accurate and up to date to enable members to fully utilise My Pension Online facilities and The Pensions Dashboard.
The successful candidates will work within the Digital Services Team by liaising with scheme employers and members of the scheme to ensure all data is correct and benefits are calculated in line with Local Government Pension Scheme Regulations. Effective customer service must be delivered to members and employers in line with agreed Service Level Agreements.
The postholders will be required to identify and act upon discrepancies within member data and provide feedback on opportunities for improving working practices, procedures, and processes within the team or work area, supporting the continuous improvement of services.
These are important roles within a busy pensions team and would suit someone with Local Government Pensions experience who has a positive and committed attitude and is looking to advance their career. Good organisational, communication, and inter-personal skills, along with attention to detail, are essential for this role, together with a good working knowledge of the LGPS or defined benefit pension scheme.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Cassi Gough, Digital Services Team Leader, on Cassi_Gough@Bathnes.gov.uk or call 01225477214.
Interview date: 13/03/2025
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We are a Disability Confident Employer.
Contact Detail:
BATH & NORTH EAST SOMERSET COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Pensions Officer
✨Tip Number 1
Familiarise yourself with the Local Government Pension Scheme (LGPS) regulations. Understanding the intricacies of the scheme will not only help you in the role but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients or stakeholders in previous roles. This is crucial as the position requires delivering excellent service to both members and employers.
✨Tip Number 3
Highlight any experience you have with digital services or data processing. Since the role is part of a newly created Digital Services team, demonstrating your familiarity with technology and automated processes will set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions about the Digital Services team's goals and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to improving working practices and processes.
We think you need these skills to ace Digital Services Pensions Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Digital Services Pensions Officer position. Highlight key skills such as customer service, attention to detail, and knowledge of the Local Government Pension Scheme (LGPS).
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job description. Emphasise any previous roles in pensions administration or customer service, and include specific examples of how you've contributed to improving processes or data accuracy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Avon Pension Fund's mission. Mention your understanding of the importance of accurate member data and your commitment to delivering excellent customer service. Make sure to connect your past experiences to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image. A well-polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at BATH & NORTH EAST SOMERSET COUNCIL
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Digital Services Pensions Officer. Familiarise yourself with the Local Government Pension Scheme (LGPS) and be prepared to discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since effective customer service is crucial for this position, think of examples from your past experiences where you provided excellent service. Be ready to explain how you handled difficult situations and ensured member satisfaction.
✨Highlight Attention to Detail
This role requires a keen eye for detail, especially when processing member data. Prepare to discuss specific instances where your attention to detail made a difference in your work, particularly in data management or compliance.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the Digital Services team, the Avon Pension Fund's future initiatives, or how they measure success in this role. This shows your genuine interest in the position.
