Planned Care Quality Administrator

Band 3 Main area Planned Care Division Grade Band 3 Contract Permanent Hours Part time – 22.5 hours per week Job ref 343-NN-6894278-FM-NP-Z Site St Helier Hospital Town Carshalton Salary £28,622 – £30,225 pa incl HCAS (Outer London) Salary period Yearly Closing 02/02/2025 23:59

At Epsom and St Helier Hospitals, we value respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.

Job overview

An exciting opportunity is available to join the dynamic and responsive quality team in Planned Care division to assist the provision of the highest quality patient care through dedicated administrative and clerical support to the quality co-ordinator supporting continuous quality improvement.

Based in a Quality Team for Planned Care Division, the post holder will support all administrative and clerical requirements relating to the development and implementation of governance processes within the directorate to ensure that the Trust has a comprehensive framework to continuously monitor and improve the quality of care provided.

Main duties of the job

Main Responsibilities and Duties

• To work as part of a directorate management team assisting the quality co-ordinator and directorate clinical quality lead with clerical and administrative duties to support the development and implementation of governance processes.
• To co-ordinate and minute Directorate governance meetings ensuring the timely circulation of agendas, minutes of meetings and action notes.
• To enter risk management assessments on the Trust risk management database and maintain a comprehensive file of risk management assessments.
• To ensure that the directorate risk register is up to date, advising the quality co-ordinator of due dates for assessment and review.
• To ensure accurate and timely recording of information on the Trust wide risk management system as required.
• To generate risk management reports as required from the Trust risk management database.
• To oversee the tracking of incident investigations to ensure they are completed and submitted in a timely manner escalating delays to the quality co-ordinator.
• To maintain a comprehensive filing system.
• To co-ordinate the processing of directorate incident forms liaising as necessary with the Directorate management team to ensure these are fully completed before submission to the risk management office.
• To develop systems to support the tracking and timely completion and submission of complaint correspondence.
• To work with the Trust Datix manager to support the full implementation of Datix web across the Directorate.
• To work with the Quality Co-ordinator and Trust Compliance Manager to ensure the Directorate holds a library of evidence to support compliance with NHS LA risk management standards.
• To file evidence on Trust compliance with CQC essential standards of healthcare under the direction of the Head of Nursing.
• To support clinical audit work as requested by the Quality coordinator.
• To draft reports under the supervision of the Quality coordinator.
• To incorporate simple raw data/information into appropriate spreadsheets, reports, pro-formas and other modes of presentation (e.g. PowerPoint).
• To prepare PowerPoint presentations.

Person specificationEssential criteria

• GCSE, NVQ 3, or equivalent.
• Knowledge of a full range of IT/Patient administration systems including Datix, Excel and PowerPoint.
• Knowledge of patient administration work in a healthcare setting.
• The ability to prioritise tasks effectively with some direction.
• Experience of customer/patient care.
• Team player with collegial working style and willingness to share responsibility.

Desirable criteria

• ECDL or equivalent.

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. If this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check.

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