Facilities and Operations Officer

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick! We take pride in the service we provide as well as building a collaborative culture internally. We’re on the hunt for an experienced Senior Property Manager or Operations Manager who brings expertise in managing large, complex residential sites and a proven track record in UK block management. With a meticulous approach to compliance and building safety, you’ll confidently take ownership of maintaining large-scale, intricate sites. If you’re passionate about making a difference, love working in a collaborative setting, and find joy in helping your team succeed, we want to hear from you. Responsibility for the provision of an industry-leading property management service to all developments within your region in compliance with TPI and the RICS code of practice and Company policy Proven experience in leading, mentoring and developing a team of Property specialist at varying levels of experience, with a focus on performance management, development and fostering a culture of accountability and professional growth. Foster and maintain strategic client relationships, ensuring regular, high-level communication and delivery of accurate, data driven reporting that supports long term partnership growth. Oversee and uphold service excellence across all customer touchpoints, embedding a culture of proactive issue resolutions and accountability, while personally leading on complex or high risk matters to prevent escalation and protect client satisfaction. Ownership for the accurate provision of service charge budgets and reserve provision across your region, ensuring compliance with the lease Overseeing all reactive and planned maintenance across your region, guiding, and supporting your team to deal with complex Section 20 consultations and major works in compliance with applicable legislation, guidance, and regulations Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses Enjoy 25 days of holiday allowance plus bank holidays! National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future. Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave. As a token of our gratitude, your holiday allowance increases with your length of service. Looking After You: Company sick pay increases with your length of service, because your wellbeing matters to us. Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. That\’s why we offer 24/7 mental health support and complementary counselling sessions. Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. At Centrick inclusivity and diversity aren\’t just words to us—they\’re the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We\’re here to help you show off your best self!