Claims Analyst

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Job Title – Claims Analyst (12 month fixed term contract)

Location – Leicester, London or Bexhill (Hybrid)

Welcome to Hastings Direct – Pam Angel (HR Director)

We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made significant investments in our data and tech capabilities and foster a 4Cs culture. We\’re proud of our journey and believe our success depends on talented colleagues like you.

We serve over three million customers and see a bigger opportunity. If you\’re interested in #lifeatHD, we hope you\’ll consider joining us and sharing in our exciting future.

If you don\’t meet every requirement but are excited about the role, we encourage you to apply. We\’d love to hear from you.

Role overview

As a Claims Analyst, you\’ll be an essential part of our Claims Analytics Team. Your role involves delivering insights to support our insurance operations, collaborating with data engineers, analysts, and stakeholders to develop data solutions that enable data-driven decisions and business growth.

Job details – you\’ll need to have demonstrable experience in:

• Communicating insights effectively through visualizations and narratives
• Understanding and communicating drivers of performance affecting claims, costs, and customer outcomes
• Implementing and tracking initiatives to improve processes and controls
• Promoting data literacy through workshops and training
• Gathering data requirements from stakeholders to align with business goals
• Enforcing data governance, quality, and security standards

Essential skills/experience:

• Experience in Business Analytics, Data Science, Statistics, or Data Analysis within insurance, claims, or financial services
• Intermediate SQL, familiarity with Python or R, and experience with PowerBI or Tableau
• Proven ability to manage analytical projects and deliver dashboards that meet stakeholder needs

The interview process

Our process includes:

• Recruiter screening call
• First interview with the hiring leader
• Second interview with a case study

As a Disability Confident employer, we ensure inclusive recruitment and support throughout. We welcome applications via the Disability Confident Scheme (DCS). For details, visit our careers website.

Benefits:

Alongside a competitive salary, you\’ll enjoy:

• Flexible hybrid working—discuss options with your recruiter
• Annual performance bonus under the 4Cs scheme
• Financial wellbeing benefits including life assurance, income protection, and matched pension contributions up to 10%
• Additional perks: discounts, cashback, mortgage advice, financial support
• Mental wellbeing programs including mental health apps, support lines, and trained first aiders
• Additional leave options, healthcare plans, discounts, social events, and more

Join us to experience a different way of working—focused on our colleagues, customers, company, and community. We support your growth with training and development aligned with our 4Cs principles: colleagues, customers, company, community.

Hastings Group is an equal opportunities employer. We value diversity and are committed to fair treatment. Our recruitment includes thorough checks, including credit and criminal record screening.

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