Product Support Advisor

Product Support Advisor
The Company:
If you are an experienced Customer Service Advisor who is used to providing technical support on a consumable PRODUCT, then we would love to hear from you. We have a Product Support Advisor role providing telephone, text and email support to domestic customers on a broad product range. You will be given full training, but it is essential that you have a technical understanding, excellent customer service skills and the ability to operate a CRM system. Any gas product related experience would be really useful, although not essential.who is looking for a job off the tools in an office based role, then this could be just the move you seek.
Job Responsibilities:

• To resolve technical issues relating to a range ofconsumable products, speaking to and emailing retailers, end users and members of the general public.
• Filter and monitor the accuracy of all complaint data entry.
• To be at all times smart and courteous whilst carrying out this important task in a professional manner.
• To carry out fault finding analysis over the phone with retailers and end users on any of product in the company portfolio and offer appropriate advice to resolve the issue.
• To document and report on all calls and problems identified and to log onto the company CRM system.
• To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.
• Working Monday to Friday, based in our Exeter office

Required Skills:

• Customer Service skills on a technical, consumer product is essential.
• Computer literate and confident over the phone. Excellent verbal communication skills over the telephone, written communication through either e-mail or letter.
• If you have any experience of gas products or a gas qualification, that would be really useful, but not essential.
• Diplomatic nature to ensure company policy is followed and customers are left satisfied.
• Knowledge of software programs including email and Word and a willingness to learn new computer programs.

Associated Benefits:
24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.
Pension Scheme
Life Assurance
Working Hours:
8.30-5pm Mon-Fri

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