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For Companies At a Glance
- Tasks: Brighten customers' days through calls, chats, and emails while keeping detailed records.
- Company: Join a supportive company that values its employees and promotes a positive culture.
- Benefits: Enjoy competitive pay, performance bonuses, and flexible remote work options.
- Why this job: This role offers career growth in a dynamic environment with a focus on customer satisfaction.
- Qualifications: Great English communication skills and at least 1 year of customer service experience required.
- Other info: Work Monday to Friday with occasional weekends; permanent remote setup.
We have a fantastic opportunity for you to shine in a role where you can brighten customers' days and enhance your career from the comfort of your home.
Why Work With Us?
- Embrace a flexible work-from-home environment.
- Join a company culture that values its employees.
- Enjoy a competitive salary and performance bonuses.
Your Day will look like:
- Handle customer interactions via calls, chats, emails, and texts (primarily US, UK, and Australia).
- Maintain detailed records of all customer engagements and transactions.
- Participate in team meetings for progress updates and feedback.
What You'll Need:
- Great written and verbal communication skills in English (Bilingual- Spanish language preferred).
- At least 1 year of experience in customer service or sales.
- High school diploma or equivalent.
- Ability to work US Day Shifts with flexible hours.
- Familiarity with customer service CRM software.
Expectations:
- Stay connected with clients, even outside regular hours, if needed.
- Offer guidance and support to team members as required.
- Go the extra mile to address customer inquiries effectively.
Perks of the Role:
- Competitive monthly salary starting from PHP 40,050, with PHP 32,000 during the 2-month probation period.
- Career advancement opportunities in the BPO/KPO sector.
- Paid and unpaid leave options.
- Work from Monday to Friday, with occasional weekends (compensatory days off provided).
- Permanently remote setup.
Work-from-Home Essentials:
- A quiet, dedicated workspace.
- A reliable laptop or desktop.
- High-speed internet connection.
How to Apply:
Please complete this Google Form. Note: Priority will be given to applicants who submit the form.
Job Type: Full-time
Salary: Starting from PHP 40,050 per month
Customer Service Representative Manila (Remote) employer: Medical Tourism Co
Contact Detail:
Medical Tourism Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Manila (Remote)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also prepare you for any questions during the interview.
✨Tip Number 2
Practice your communication skills, especially in English, as this role requires great verbal and written abilities. Consider engaging in mock conversations or role-playing exercises to enhance your fluency.
✨Tip Number 3
Research StudySmarter and our company culture. Understanding our values and mission will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare questions to ask during the interview about the role and team dynamics. This demonstrates your enthusiasm for the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Representative Manila (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any familiarity with CRM software, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you went the extra mile for a customer, and express your enthusiasm for working in a remote environment.
Highlight Language Skills: If you are bilingual, especially in Spanish, make sure to mention this prominently in your application. This can set you apart from other candidates and is a valuable asset for the role.
Follow Application Instructions: Ensure you complete the Google Form as specified in the job description. Double-check that all required fields are filled out correctly and that your resume is attached in the correct format.
How to prepare for a job interview at Medical Tourism Co
✨Showcase Your Communication Skills
As a Customer Service Representative, your ability to communicate effectively is crucial. During the interview, demonstrate your verbal and written communication skills by articulating your thoughts clearly and confidently.
✨Familiarise Yourself with CRM Software
Since familiarity with customer service CRM software is essential for this role, make sure to mention any relevant experience you have. If you’ve used specific tools before, be prepared to discuss how they helped you manage customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer service scenarios. Think of examples from your past experience where you successfully resolved issues or went the extra mile for a customer, and be ready to share these stories.
✨Emphasise Flexibility and Availability
Highlight your willingness to work US Day Shifts and your flexibility in handling customer inquiries outside regular hours. This shows that you are committed to providing excellent service and can adapt to the needs of the role.
