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For Companies At a Glance
- Tasks: Brighten customers' days through calls, chats, and emails while keeping detailed records.
- Company: Join a supportive company that values its employees and promotes a positive culture.
- Benefits: Enjoy competitive pay, performance bonuses, and flexible remote work options.
- Why this job: This role offers career growth in a dynamic environment with a focus on customer satisfaction.
- Qualifications: Great English communication skills and at least 1 year of customer service experience required.
- Other info: Work Monday to Friday with occasional weekends; permanent remote setup.
We have a fantastic opportunity for you to shine in a role where you can brighten customers' days and enhance your career from the comfort of your home.
Why Work With Us?
- Embrace a flexible work-from-home environment.
- Join a company culture that values its employees.
- Enjoy a competitive salary and performance bonuses.
Your Day will look like:
- Handle customer interactions via calls, chats, emails, and texts (primarily US, UK, and Australia).
- Maintain detailed records of all customer engagements and transactions.
- Participate in team meetings for progress updates and feedback.
What You'll Need:
- Great written and verbal communication skills in English (Bilingual- Spanish language preferred).
- At least 1 year of experience in customer service or sales.
- High school diploma or equivalent.
- Ability to work US Day Shifts with flexible hours.
- Familiarity with customer service CRM software.
Expectations:
- Stay connected with clients, even outside regular hours, if needed.
- Offer guidance and support to team members as required.
- Go the extra mile to address customer inquiries effectively.
Perks of the Role:
- Competitive monthly salary starting from PHP 40,050, with PHP 32,000 during the 2-month probation period.
- Career advancement opportunities in the BPO/KPO sector.
- Paid and unpaid leave options.
- Work from Monday to Friday, with occasional weekends (compensatory days off provided).
- Permanently remote setup.
Work-from-Home Essentials:
- A quiet, dedicated workspace.
- A reliable laptop or desktop.
- High-speed internet connection.
How to Apply:
Please complete this Google Form. Note: Priority will be given to applicants who submit the form.
Job Type: Full-time
Salary: Starting from PHP 40,050 per month
Contact Detail:
Medical Tourism Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Manila (Remote)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also prepare you for potential questions during the interview.
✨Tip Number 2
Research StudySmarter's company culture and values. Understanding what we stand for will help you align your responses in interviews and demonstrate that you're a great fit for our team.
✨Tip Number 3
Practice your communication skills, especially in English, as this role requires excellent verbal and written abilities. Consider role-playing with a friend or using online resources to enhance your skills.
✨Tip Number 4
Prepare questions to ask during the interview about the role and the team dynamics. This shows your interest in the position and helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Service Representative Manila (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any familiarity with CRM software, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you went the extra mile for a customer, and express your enthusiasm for working in a remote environment.
Highlight Language Skills: If you are bilingual, especially in Spanish, make sure to mention this prominently in your application. This can set you apart from other candidates and is a valuable asset for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medical Tourism Co
✨Showcase Your Communication Skills
As a Customer Service Representative, your communication skills are key. Practice articulating your thoughts clearly and confidently, both in writing and verbally. Consider preparing examples of how you've effectively resolved customer issues in the past.
✨Familiarise Yourself with CRM Software
Since familiarity with customer service CRM software is essential, take some time to research common platforms used in the industry. If you have experience with any specific software, be ready to discuss it during the interview.
✨Demonstrate Flexibility and Availability
The role requires working US Day Shifts with flexible hours. Be prepared to discuss your availability and willingness to adapt to different schedules. Highlight any previous experiences where you successfully managed varying work hours.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you went the extra mile for a customer or helped a team member. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
