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For Companies At a Glance
- Tasks: Lead a team of technicians, manage resources, and ensure top-notch customer service.
- Company: Join Nissan Stirling, a family-run company with a strong commitment to employee well-being.
- Benefits: Enjoy up to 40 days off, birthday leave, discounts, and industry-leading training opportunities.
- Why this job: Be part of a supportive culture that values your growth and offers exciting challenges.
- Qualifications: No specific qualifications required; just bring your passion for cars and teamwork!
- Other info: Earn bonuses for referrals and enjoy free passes to local attractions.
The predicted salary is between 26400 - 39600 £ per year.
Salary up to £33,000. OTE up to £40,000
Colleague Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance: Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters: As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview
- Job Allocation & Coordination: Assign tasks to Service Technicians based on skill level and job requirements, coordinating closely with the Parts Department for timely parts availability and updating Service Advisors on job progress.
- Resource Management & Control: Manage departmental resources, authorise purchases for non-franchise parts, and ensure warranty work complies with guidelines.
- Customer Service & Complaint Resolution: Monitor customer service quality, address issues proactively, and maintain a record of complaints for review and resolution.
- Performance Monitoring & Team Development: Conduct appraisals, implement training plans, and track monthly accounts to monitor profitability and productivity.
- Workshop Organisation & Safety Compliance: Maintain housekeeping standards, organise overtime to meet demands, and ensure a safe, compliant work environment.
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager
✨Tip Number 1
Familiarise yourself with Nissan's values and culture. Understanding what the company stands for will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Highlight your experience in resource management and customer service. Be prepared to discuss specific examples where you've successfully managed a team or resolved customer complaints, as these are key aspects of the Workshop Manager role.
✨Tip Number 3
Network with current or former employees of Nissan. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your knowledge of workshop safety compliance and organisation. Being able to articulate your understanding of these areas will demonstrate your readiness to maintain high standards in the workshop environment.
We think you need these skills to ace Workshop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management, customer service, and team coordination. Use specific examples that demonstrate your skills in resource management and performance monitoring.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the automotive industry and your understanding of Nissan's values. Mention how your previous experiences align with the responsibilities of the Workshop Manager role.
Highlight Relevant Skills: In your application, emphasise skills such as leadership, problem-solving, and customer service. Provide concrete examples of how you've successfully managed teams and resolved customer complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the Workshop Manager position.
How to prepare for a job interview at Eastern Western Motor Group
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Workshop Manager. Understand how task allocation, resource management, and customer service play a crucial role in the position. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
As a Workshop Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance monitoring and team development. Highlight any training initiatives you've implemented to improve team productivity.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Be ready to discuss how you've handled complaints or difficult situations in previous jobs. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Understand Safety Compliance
Safety is paramount in a workshop environment. Brush up on safety regulations and compliance standards relevant to the automotive industry. Be prepared to discuss how you would maintain a safe and compliant work environment.
