Head of Bus Service Delivery

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services, including subsidised bus routes, school transport, bus infrastructure, operating bus stations and managing large transport infrastructure projects. 

SPT is responsible for developing the Regional Transport Strategy (RTS), working collaboratively with delivery partners across the West of Scotland. At the heart of the RTS, our aspirations for bus are further set out in the draft Strathclyde Regional Bus Strategy (SRBS).

We have a fantastic opportunity to influence and improve bus service delivery, through developing efficient, attractive, sustainable and high-quality supported bus routes, focused on supporting passenger needs both now and in the future.

If you have the skills, mindset and experience of delivering ‘best in class’ customer focused services, then this exciting role offers an opportunity to shape bus service delivery across the West of Scotland over coming years.

About the role

The Head of Bus Service Delivery is a lead role for the organisation, reporting directly to the Chief Executive and working collaboratively with external stakeholders including Scottish Government, Transport Scotland, local bus operators, passenger groups and local authority representatives. Utilising data and analysis as appropriate, you will work with a wide range of colleagues to improve and deliver bus services and supporting infrastructure to the highest quality standards. You will strive to ensure robust supported bus network design and delivery, that sustainably meets the needs of the travelling public in the West of Scotland.

About you

The successful candidate will have a Degree or equivalent experience in a relevant discipline. You will be a highly motivated individual with excellent organisational skills and the ability to lead teams through change, as required.  Proven success in managing services which focuses on customer care and satisfaction is essential. Similarly, the ability to demonstrate how people, culture, and processes come together for success is a must.   

You will have strong leadership skills and be an excellent communicator and negotiator with the ability to manage the interfaces between multiple stakeholders both internal and external to ensure the delivery of bus services to an exceptionally high standard.

Full time hours will be 35 hours per week Monday to Friday. However, you may be required to undertake work outwith this norm to meet the responsibilities of the post. SPT currently operates an informal hybrid scheme of 3 days in office / 2 days working from home.

You will be based at 131 St Vincent Street, Glasgow. Please note, this position falls into the medium risk category under the Alcohol and Drugs policy and therefore is subject to random and for-cause testing procedures.

Further details of the role and key responsibilities are set out in the job description.

Benefits 

Working at SPT comes with many benefits you can look forward to:

• 33 Days Annual and Public Holiday Entitlement (pro rata to shift pattern)
• Membership of the Local Government Pension Scheme
• Group Life Assurance Cover
• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
• Salary Sacrifice Bus or Rail Season Ticket Scheme – subsidised at a maximum of £645 towards the cost
• Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union

How to Apply? 

SPT is an Equal Opportunities company welcoming applications from a diverse background.  If you’ve got the right skills for the job, we want to hear from you.  SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms.  This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers.  This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.

For applicants with special requirements, or if you have any questions, please email quoting the above reference.