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- Tasks: Provide onsite IT support, troubleshoot issues, and ensure customer satisfaction daily.
- Company: Join a dynamic team in the Angel Lane area focused on innovative IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by solving tech problems and enhancing user experiences every day.
- Qualifications: 5+ years of onsite support experience; ITIL V3 certification preferred; strong communication skills.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in the Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.
- Provide support that consistently meets or exceeds customer expectations.
- Determine and recommend which products or services best fit the customers' needs.
- Identify, analyse, and repair product failures. Order and replace parts as needed.
- Support and maintain user account information including rights, security, and systems groups.
- Receive and resolve issues from Tiers 1, 2, and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary.
- Provide troubleshooting and problem resolution support for all network devices.
- Coordinate with third-party vendors to resolve hardware and software problems, as required.
- Receive and resolve hardware or software related issues from Tiers 1, 2, and 3 when break-fix is necessary to solve an issue at location/onsite.
- Interface with hardware and software vendors for planning and problem resolution.
- Interface with manufacturers and third-party vendors for technical assistance.
- Execute the installation of PCs, peripherals, and LAN-based equipment.
- Assist with setting up security, file access, and other administrative procedures associated with moves.
- Move workstations, peripherals, and telecommunications equipment, as required.
- Document changes to inventory use and configuration.
Requirements:
- ITIL V3 Foundation Certification (recommended).
- Microsoft Operating System / Office Certification(s) will be an asset.
- Advanced MS Office 365 skills.
- Scripting, coding skill will be considered an advantage.
- Able to solve simple hardware issues.
- iOS, Android advanced user.
- Basic Networking skills.
- Knowledge of Active Directory, permissions.
- At least 5 years' experience in onsite support.
- An equivalent combination of education and related experience may also serve to meet these minimum requirements.
- Team player and analytical thinking.
- Open and positive personality and stability/stress tolerance.
- Customer oriented (service awareness).
- Good interpersonal and communication skills.
- Able to adapt in a fast-evolving technology environment and ability to learn.
- Able to assume day-to-day responsibilities generating specific deliverables.
- Relationship-builder, at ease with people and capable of quickly building trust.
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Operating Systems and Office 365. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills. Practising common IT support scenarios can help you feel more prepared and confident when faced with real-time problem-solving during the interview process.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role is customer-oriented, be ready to share examples of how you've successfully resolved issues and built relationships with clients in previous positions.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided onsite assistance. Include specific examples of how you've resolved issues and supported users.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and detail how your skills align with the job requirements. Mention your experience with troubleshooting, customer service, and any relevant certifications.
Showcase Technical Skills: Clearly list your technical skills, such as proficiency in Microsoft Operating Systems, Office 365, and any scripting or coding abilities. Highlight your knowledge of Active Directory and basic networking skills.
Demonstrate Soft Skills: Emphasise your interpersonal and communication skills in your application. Provide examples of how you've built relationships with customers and colleagues, showcasing your ability to work under pressure and adapt to changing environments.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Microsoft Operating Systems, Office 365, and any scripting or coding skills you possess. Demonstrating your ability to troubleshoot hardware and software issues will be crucial.
✨Emphasise Customer Service Experience
Since the role is customer-oriented, share examples of how you've successfully resolved support requests in the past. Discuss your approach to ensuring customer satisfaction and how you handle difficult situations with a positive attitude.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified and resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to work under pressure.
✨Build Rapport with Interviewers
As a relationship-builder, it's important to connect with your interviewers. Be personable and approachable, showing your open personality. Ask questions about their team dynamics and how they collaborate, which can demonstrate your interest in fitting into their culture.
