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- Tasks: Analyse workforce data and provide insights to enhance mental health services.
- Company: Join Spectrum.Life, a leading digital health partner transforming lives globally.
- Benefits: Enjoy remote work, 25 days annual leave, and extensive employee perks.
- Why this job: Be part of a mission-driven team making a real impact on mental health.
- Qualifications: Bachelor’s degree and 3+ years in business or workforce analysis required.
- Other info: Work in a fast-paced environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health, and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators, and Employers through co-creation or seamlessly integrated out-of-the-box solutions, decreasing digital fragmentation and engaging, empowering, and transforming people's lives. Established in 2018, Spectrum.Life provides services internationally to over 7.2 million insurance members, 3,000 corporate clients, 60 universities, and 650,000 university students. We currently employ over 450 people. Our vision is to change and save as many lives as possible.
We are seeking a highly motivated and strategic thinker to join as a Workforce Intelligence & Business Analyst, focusing on workforce intelligence and operational data to support a 24/7 Mental Health Service. This role is pivotal in delivering actionable insights that drive performance, efficiency, and service quality. You will support data-led growth, innovation, and provide robust intelligence on operational and clinical improvements.
Responsibilities:
- Analyse workforce data (e.g., scheduling, staffing levels, shift patterns, caseloads) for optimal resourcing.
- Monitor workforce metrics and KPIs such as attrition, absenteeism, productivity, and capacity utilization.
- Analyse call statistics and provide insights into performance.
- Produce and deliver accurate service performance reports on SLAs, including trend analysis and risk identification.
- Collaborate with the Workforce Lead on strategic workforce planning initiatives.
- Create and maintain workforce planning reports and dashboards for leadership and teams.
- Recommend improvements to scheduling tools, workforce management systems, and processes.
- Work with the Head of 24/7 Mental Health Services to inform clinical operations and staffing decisions.
- Support business growth through data-led recommendations and forecasting.
- Translate complex datasets into clear insights and recommendations for leadership.
- Identify operational and service delivery improvements via root cause analysis.
- Build and maintain forecasting models for demand planning and capacity optimization.
- Ensure data quality, accessibility, and governance, working with IT and data teams.
Requirements:
- Bachelor’s degree in Business Analytics, Data Science, Health Informatics, or related field.
- 3+ years’ experience as a business or workforce analyst, preferably in healthcare, mental health, or digital services.
- Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau).
- Experience in workforce planning, KPI reporting, and performance monitoring.
- Strategic thinker with problem-solving skills and proactive approach.
- Excellent communication skills for explaining complex insights to non-technical audiences.
- Ability to work independently in a fast-paced, 24/7 environment.
Desirable:
- Experience with EHRs, CRM platforms, or workforce scheduling tools (e.g., NICE, Kronos, Deputy).
- Knowledge of healthcare data privacy standards like HIPAA.
- Understanding of agile or service design methodologies in healthcare/wellbeing.
Benefits:
- Full-time permanent contract
- Work from home
- 25 days annual leave plus public holidays
- Salary commensurate with experience
- Career progression opportunities
- Extensive employee perks and benefits
Workforce Intelligence & Business Analyst employer: Spectrum.Life
Contact Detail:
Spectrum.Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Intelligence & Business Analyst
✨Tip Number 1
Familiarise yourself with the specific data analysis tools mentioned in the job description, such as Excel, Power BI, and Tableau. Having hands-on experience or even completing a short course on these platforms can give you a significant edge during the interview.
✨Tip Number 2
Understand the healthcare landscape, particularly in mental health services. Being able to discuss current trends, challenges, and innovations in this field will demonstrate your genuine interest and knowledge, making you a more attractive candidate.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you've successfully analysed data to drive improvements. Be ready to explain your thought process and the impact of your recommendations.
✨Tip Number 4
Network with professionals in the healthcare analytics field. Engaging with industry groups or attending relevant webinars can provide insights into the role and help you make connections that could be beneficial during the application process.
We think you need these skills to ace Workforce Intelligence & Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Workforce Intelligence & Business Analyst position. Tailor your application to highlight relevant experience in data analysis, workforce planning, and healthcare.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience as a business or workforce analyst, particularly in healthcare or digital services. Use specific examples to demonstrate your proficiency in data analysis and visualisation tools like Excel, Power BI, or Tableau.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and problem-solving skills. Explain how your background aligns with Spectrum.Life's mission to improve mental health services and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this analytical role.
How to prepare for a job interview at Spectrum.Life
✨Understand the Company and Its Vision
Before your interview, take some time to research Spectrum.Life and its mission. Familiarise yourself with their services and how they aim to transform lives through digital health solutions. This will help you align your answers with their vision and demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
As a Workforce Intelligence & Business Analyst, you'll need to demonstrate your proficiency in data analysis. Be prepared to discuss specific tools you've used, such as Excel or Power BI, and provide examples of how you've translated complex datasets into actionable insights in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare to discuss scenarios where you've had to analyse workforce metrics or improve operational processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Confidently
Since the role involves explaining complex insights to non-technical audiences, practice articulating your thoughts clearly. Focus on simplifying technical jargon and emphasising the impact of your findings. Good communication skills will be key to your success in this position.
