Litigation Assistant

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Alongside a competitive salary, you will also receive:

• Up to 10% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us; optional additional matched 3% contributions, e.g., 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (see below for details)
• A culture promoting inclusivity, wellbeing, and recognition of hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service benefit
• A personal GP service with NHS-registered private GP video consultations
• Employee Assistance Programme
• Shopping discounts from major high-street retailers

Main Responsibilities

As our new Litigation Assistant, you will:

• Support litigation solicitors to deliver fair treatment and outcomes for members, ensuring compliance with policies and standards set by Council, committees, and delegated authorities
• Manage informal complaints and expressions of dissatisfaction to achieve first-touch resolution for members
• Use appropriate communication channels to keep members informed, ensuring advice and support are policy-compliant, technically accurate, and delivered professionally and empathetically

The Ideal Candidate

We are looking for someone who:

• Has an understanding of CPR and the litigation process
• Possesses awareness/knowledge of litigated clinical negligence claims
• Has strong attention to detail and is deadline-focused
• Demonstrates excellent verbal/written communication and interpersonal skills
• Is IT literate, with practical experience of case management and telephone systems

We encourage applicants from all backgrounds, even if you do not meet 100% of the technical requirements. We value diversity, promote inclusivity, and aim to create a work environment where everyone can be heard.

About The Company

Our Litigation team operates within a flexible hybrid working model that prioritizes work-life balance. Technology enables effective remote collaboration, but team members are typically on-site once or twice a week, with flexibility throughout the year depending on projects.

Medical Protection Society (MPS) is the world’s leading protection organization for healthcare professionals, supporting nearly 300,000 members globally. As a not-for-profit, member premiums are safeguarded to support complaints, claims, and organizational improvements. Our philosophy is to promote safe medical and dental practice, prevent issues proactively, and advocate for beneficial regulatory and legal reforms.

We seek trusted colleagues who are empowered through leadership development, funded training, and peer support. We encourage ambition, resilience, and a commitment to our members’ interests.

Next Steps

If you’re interested in learning more and want to join an organization that values its employees, review the role profile and apply.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Legal
• Industry: Law Practice

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