Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via email, social media, and calls to resolve queries and enhance their experience.
- Company: Join LullaBellz, the UK's top online retailer for premium hair extensions, known for its fun culture.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for overtime.
- Why this job: Be part of a growing brand that values customer happiness and offers a vibrant workplace.
- Qualifications: 2+ years in customer service, exceptional communication skills, and a passion for beauty and fashion.
- Other info: This is a full-time, in-person role at our Manchester HQ with no remote work options.
The predicted salary is between 23795 - 33313 £ per year.
Are you a great people person? Are you experienced and thrive within a Customer Service environment? Do you want to join a fun and supportive team? We want to hear from you! This is an exciting opportunity to work for an award-winning business and the UK’s Number 1 online retailer for premium fibre hair extensions!
LullaBellz is an established Hair and Beauty Ecommerce Company with significant plans to accelerate growth. To cope with our ever-increasing volume of orders and provide incredible service to our customers, we’re looking to recruit an amazing full-time Customer Service Associate to answer all customer enquiries and positively represent the LullaBellz brand.
We pride ourselves on the service we provide, and as a Customer Service Associate at LullaBellz, your role will be to ensure customer queries are resolved as soon as possible by responding in a confident, professional, and knowledgeable manner always.
What will you be doing?
- Create an effortless service using genuine empathy and take responsibility for investigating and owning the customer’s case from initial contact through to resolution.
- Support existing customers and potential customers by resolving issues as they arrive, improving the overall customer journey and generating customer loyalty through exceptional online customer service.
- Respond on a variety of mediums such as email, social media, telephone and video calls, to a high standard within a fast-paced environment.
- Must be confident with customer service and communication over the telephone and video call function to ensure accurate colour matching and effective response to customer queries.
- Colour match hair extension customers accurately and efficiently (training provided).
- Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.
- Customer Outreach including contacting and engaging with customers by email and telephone.
What we’re looking for:
- Someone who enjoys making customers happy by delivering a first-class experience.
- Experienced and enjoys outbound customer service engagement.
- Passionate and enthusiastic with a desire to make a difference and play a major part in growing LullaBellz into a hugely significant hair and beauty brand.
- Exceptional communication skills both written and verbal.
- Excellent computer literacy.
- Incredible customer service skills with experience of placing customers at the heart of every interaction.
- Ability to communicate effectively in high-pressure scenarios, such as complaint handling and dealing with difficult situations.
- Confident and friendly telephone manner.
- High level of attention to detail.
- Knowledge and experience of social media customer service (Instagram, Facebook, Twitter, YouTube & TikTok).
Skills that will help you in the role:
- Knowledge and passion for hair, beauty and fashion products would be an advantage.
- Experience of working in an ecommerce environment.
- The ability to be adaptive and responsive to change.
Required:
- Customer Service experience: 2 years +
- Exceptional communication skills both written and verbal.
- Must have the Right to Work in the UK.
Desired:
- Experience of social media customer service.
- Knowledge and passion for hair, beauty and fashion products would be an advantage.
- Experience of working in an ecommerce environment would be a major advantage to your application.
Working Hours: 40 hours per week. 8-hour shifts Monday to Sunday on a 5 out of 7 rota. Overtime available.
Contract: This is a permanent position.
Salary: £23,795.00pa
Please note: This role will be based at our Manchester HQ and is an in-person role with NO Working from Home opportunities.
Customer Service Associate employer: LullaBellz
Contact Detail:
LullaBellz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with LullaBellz's products and services. Understanding the brand and its offerings will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and video calls. Since the role requires a confident and friendly telephone manner, consider role-playing customer interactions with friends or family to build your confidence.
✨Tip Number 3
Showcase your ability to handle high-pressure situations by preparing examples from your past experiences. Think of specific instances where you successfully resolved customer complaints or difficult scenarios, as this will highlight your problem-solving skills.
✨Tip Number 4
Engage with LullaBellz on social media platforms. By interacting with their content, you can gain insights into their customer service approach and demonstrate your enthusiasm for the brand during your interview.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you've engaged with customers through various mediums like email, social media, and phone calls. Emphasise your communication skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the hair and beauty industry. Mention specific experiences that demonstrate your ability to handle customer queries effectively and your commitment to providing exceptional service.
Showcase Relevant Skills: In your application, highlight your exceptional communication skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully resolved customer issues in the past, especially in high-pressure situations.
Research LullaBellz: Familiarise yourself with LullaBellz as a brand. Understand their products, values, and customer service philosophy. This knowledge will help you tailor your application and show that you're genuinely interested in being part of their team.
How to prepare for a job interview at LullaBellz
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to create a positive experience for customers.
✨Demonstrate Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations or complaints effectively.
✨Familiarise Yourself with the Brand
Research LullaBellz and its products before the interview. Understanding their brand values and product offerings will help you answer questions more confidently and show your genuine interest.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practise responding to common customer queries or complaints, showcasing your problem-solving skills and empathy.
