Service Advisor New

Sytner Cardiff is looking for a Service Advisor.

Your role

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and answer any questions or queries they may have. You will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. Additionally, you will give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first. You will take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.

Your profile

No previous experience is required; we welcome applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment.

Working knowledge of Kerridge would be advantageous but not essential.

Rewards

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid day per year for voluntary/community work
• Business social events

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