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- Tasks: Lead a dynamic team to ensure smooth operations of trading exchanges and data services.
- Company: Join Intercontinental Exchange, a global leader in market operations and innovation.
- Benefits: Enjoy a collaborative culture, professional development, and opportunities for remote work.
- Why this job: Be part of a diverse team driving the global economy with cutting-edge technology.
- Qualifications: Bachelor’s in Computer Science; experience in technical roles and team leadership required.
- Other info: Weekend support is needed; ideal for tech-savvy problem solvers.
The predicted salary is between 48000 - 72000 £ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. At Intercontinental Exchange, System Operations is the focal point of a highly specialized support model that is responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data services.
The role of Manager, System Operations is responsible for overseeing daily production, including maintenance, and performance of application and server infrastructure, ensuring high availability, reliability, and security. This role involves optimizing operational workflows, and implementing best practices for monitoring, troubleshooting, and incident response. It requires a blend of technical and business acumen, as well as a comprehensive familiarity with the platforms being supported.
Responsibilities:- Lead incident response efforts, root cause analysis, and post-incident reviews for critical system issues to help ensure production reliability.
- Establish escalation procedures and ensure timely resolution of system outages or performance degradation.
- Collaborate with development, network, security, and support teams to diagnose and resolve technical problems.
- Participate in change management, planning and evaluation, including CAB oversight to ensure stability in a high velocity environment.
- Manage and mentor a team of analysts, challenging and developing them to match the future needs of the business.
- Define and improve operational processes, focusing on efficiency and automation to reduce repetition and manual tasks.
- Coordinate with cross-functional teams to eliminate friction and ensure systems comply with company policies, industry standards, and security best practices.
- Experience in a senior technical role supporting diverse and distributed systems and applications.
- Experience in team leadership or management that included direct reports and annual review cycles.
- Strong technical knowledge of servers, operating systems, networking, and database technologies.
- Demonstrated skills and aptitude for training and mentoring others.
- Excellent customer service, written and oral communication skills.
- Weekend and off hours support is required.
- Bachelor’s Degree in Computer Science or related technology discipline.
- Preferred: Financial markets, trading and clearing systems.
- Experience with ServiceNow, particularly Incident, Ticket and Change modules.
- Reporting and analytics with Tableau, or similar such as Power BI.
- Proficiency with Microsoft Office Suite and the ability to manage and develop complex Excel Spreadsheets.
- Proficiency in Linux and Windows operating systems.
- Understanding and working knowledge of TCP/IP, UDP and Multicast technologies.
- Experience with enterprise monitoring and support solutions; BigPanda, PagerDuty and Rundeck.
Systems Operations Manager employer: Intercontinental Exchange Holdings, Inc.
Contact Detail:
Intercontinental Exchange Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Operations Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as ServiceNow and enterprise monitoring solutions like BigPanda or PagerDuty. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the financial markets and trading systems sectors. Attend industry events or webinars to connect with potential colleagues at ICE, which could give you insights into their operations and culture.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've mentored others and improved operational processes in previous roles.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for scenario-based questions during interviews. Think of past incidents you've managed and how you approached root cause analysis and incident response.
We think you need these skills to ace Systems Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in systems operations, technical support, and team leadership. Use keywords from the job description to demonstrate that you meet the specific requirements of the Systems Operations Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and experience in managing technical teams. Mention specific examples of how you've optimised operational workflows or led incident response efforts in previous roles.
Highlight Technical Skills: In your application, emphasise your technical knowledge of servers, operating systems, and networking. Include any experience with tools like ServiceNow, Tableau, or enterprise monitoring solutions, as these are crucial for the role.
Showcase Leadership Experience: Detail your experience in mentoring and managing teams. Provide examples of how you've developed team members and improved processes, as this will demonstrate your capability to lead a team effectively in a dynamic environment.
How to prepare for a job interview at Intercontinental Exchange Holdings, Inc.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with servers, operating systems, and networking technologies. Highlight specific projects where you successfully managed diverse systems and applications, as this will demonstrate your technical acumen.
✨Emphasise Leadership Skills
Since the role involves managing a team, share examples of how you've led teams in the past. Discuss your approach to mentoring and developing team members, as well as any experience you have with performance reviews.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about your experience with incident response and root cause analysis. Use specific examples to illustrate how you've tackled critical system issues and improved operational workflows in previous roles.
✨Familiarise Yourself with Relevant Tools
Research tools mentioned in the job description, such as ServiceNow, Tableau, and enterprise monitoring solutions. Being able to discuss your familiarity with these tools will show that you're ready to hit the ground running.
