Sales Associate

Spa Sales Associate Needed in North Carolina

Epic Hot Tubs is a hot tub & swim spa dealer in Raleigh, Durham, & Pineville NC. We are looking for a Sales Associate who is driven to succeed and ready to help the company grow from the ground up. We are not a traditional retail store that’s just waiting for walk-ins. We are a modern sales company using modern sales techniques. We expect a sales associate to identify qualified contacts, create contact lists & email lists and contact them until they make a decision to buy or not.

The ideal candidate will be driven to set and meet sales goals, work well with a variety of people and have a constant desire to grow and create change.

Responsibilities

• Generate leads, close sales, and achieve sales targets for hot tubs, swim spas, chemicals, water testing, and other products.
• Work closely with customers to understand their needs, answer questions, and recommend appropriate solutions.
• Resolve customer complaints promptly to ensure maximum client satisfaction.
• Stay updated with product features and maintain high standards of store presentation.
• Consistently meet and exceed sales goals.

Warehouse & Inventory Management

• Manage a compact warehouse efficiently, ensuring optimal organization and space utilization.
• Oversee inventory management and ensure accurate stock levels.
• Prep products for delivery, organize stock, shipping, and receiving.
• Operate forklift safely and efficiently.

Customer Service & Store Presentation

• Provide exceptional customer service, from initial contact through post-sale support.
• Maintain a visually appealing store environment in line with company standards.
• Collaborate with team members to enhance overall store performance.

Qualifications

• Proven experience in retail sales with a focus on achieving sales targets.
• Hands-on experience with warehouse management, including forklift operation.
• Solid understanding of inventory management, shipping, and receiving processes.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to resolve customer issues effectively and maintain high satisfaction levels.
• Strong organizational skills and attention to detail.
• Familiarity with hot tub and swim spa products is a plus.
• High school diploma required; relevant certifications or additional training is advantageous.

Experience

• Hot tub or swimming pool: 1 year (Preferred)
• Retail sales: 1 year (Preferred)
• HubSpot or CRM software: 1 year (Preferred)

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