Call Operator

Do you want a role where you can make a difference?

What you\’ll be doing as a Call Operator:

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms, and security entry calls. Sometimes people are just looking to hear a friendly voice.

• Accurately logging each call and inputting information into our CRM call handling platform.
• Being an integral part of a supportive team that provides the best possible experience for Residents.

What we are looking for:

• Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
• Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis, and great at problem-solving.
• Someone with an empathetic approach.
• Good standard of English and ability to enter data into systems accurately.
• Someone who can commit to 10+ hours a week. As a 24/7/365 service, we have a variety of shift options, and plenty of opportunities to do additional hours.

What you can expect in return:

• Competitive rates of pay, dependent on experience, typically £12.12 per hour.
• Fantastic colleague benefits.
• Supportive and friendly team.
• Extensive training from initial induction and throughout your career.
• Career development opportunities.
• Safe, secure, and contemporary offices based in Ringwood.
• Free on-site parking.
• Rewarding work; you\’ll be making a positive difference every day.

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