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- Tasks: Lead a dynamic team in delivering exceptional customer service at our leisure centre.
- Company: Brimhams Active is dedicated to promoting a healthier, more active community.
- Benefits: Enjoy flexible working hours, discounts on leisure facilities, and a pension scheme.
- Why this job: Join us for an exciting opportunity to grow your leadership skills in a vibrant environment.
- Qualifications: Experience in leisure management and relevant qualifications are essential.
- Other info: Full training provided, with opportunities for professional development through our Reach Programme.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for an incredible opportunity leading a team of focused and dedicated individuals, delivering exceptional customer service to our community? Are you ready to join us at our newly refurbished site in a role that will utilise your skills and experiences in the leisure industry? Then we want you to work with us!
We're thrilled to announce that we're hiring a Duty Manager to join our team at the Harrogate Leisure and Wellness Centre. At Brimhams Active, we have been fortunate to receive significant investment in our Leisure Facilities, and we are sure these incredible investments will empower you, the successful candidate, to lead the whole team of lifeguards, receptionists, wellness coaches, and our café colleagues in bringing our vision of: "A healthier, more active population, living longer, more independent, and happier lives" to life.
Our team of Duty Managers undertake the day-to-day operational management of the facility. You will be working in a dynamic and fast-changing environment where no two days are the same. As a Duty Manager reporting to the Operations Managers, the successful candidate will have various management responsibilities including:
- The health & safety of customers and our team
- Marketing and programming
- Customer care
- Staff supervision
- Recruitment, training, and development
Full training will be provided, and candidates will have the opportunity to expand their leadership style by joining our Reach Programme for middle managers. The successful candidate will need to demonstrate excellent organisation skills, be sensitive to customer needs, and have a thorough understanding of the health and safety issues that relate to a busy leisure centre. You must have some experience in the management of a large leisure facility together with the ability to communicate with and supervise a large and varied staff team.
You should have a further qualification in leisure or a related field, a current RLSS National Pool Lifeguard qualification, and a First Aid at Work qualification. Recognised training and/or coaching qualifications, Pool Plant Operators certificate, and working knowledge of IT systems are also desirable.
Exciting times lie ahead, and we can't wait to have you on board as we embark on this incredible journey. Join us and become a part of something truly extraordinary with Brimhams Active. As well as the opportunity to join our motivated and dedicated team, there are other benefits of working here including flexible working, leisure facility discounts, and the option to join the Local Government Pension Scheme.
To apply, please follow the link below and fill out a short application form to express your interest. Please fill in the supporting evidence section by explaining why you are applying for the role and how your skills and experience match those required of the position. The information you provide in this section will be used in the shortlisting of applications.
Closing Date: Midnight on Wednesday 14th of May 2024
For further information about the role, please contact Mark Foyle via email at mark.foyle@brimhamsactive.co.uk.
Duty Manager employer: Applefields School
Contact Detail:
Applefields School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Harrogate Leisure and Wellness Centre's facilities and services. Understanding their offerings will help you demonstrate your enthusiasm for the role and how you can contribute to enhancing customer experiences.
✨Tip Number 2
Network with current or former employees of Brimhams Active. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and past experiences in managing teams. Be ready to share specific examples of how you've successfully handled challenges in a leisure environment, as this will showcase your suitability for the Duty Manager role.
✨Tip Number 4
Research the latest trends in the leisure industry, particularly around health and safety regulations. Being knowledgeable about current best practices will demonstrate your commitment to maintaining a safe and enjoyable environment for both staff and customers.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. This will help you tailor your application to highlight relevant experiences.
Craft a Strong Supporting Statement: In the supporting evidence section, clearly explain why you are interested in the role and how your skills and experiences align with the job requirements. Use specific examples from your past work to demonstrate your suitability.
Highlight Relevant Qualifications: Make sure to mention any relevant qualifications such as your RLSS National Pool Lifeguard qualification, First Aid at Work certification, or any management experience in leisure facilities. This will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Applefields School
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a diverse team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated staff or improved team performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of instances where you've gone above and beyond for customers. Be ready to explain how you would handle difficult situations or complaints, showcasing your problem-solving skills.
✨Understand Health and Safety Regulations
Given the importance of health and safety in a leisure centre, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure compliance and maintain a safe environment for both staff and customers.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the Reach Programme mentioned in the job description. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
