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- Tasks: Join our team to process pet claims and train new staff while ensuring excellent customer service.
- Company: Pinnacle Pet UK is dedicated to supporting pet parents with innovative insurance solutions.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to work with pets every day.
- Why this job: Be part of a mission to enhance the bond between pets and their owners while developing your skills.
- Qualifications: GCSEs in Maths and English are essential; experience in customer service and training is a plus.
- Other info: Ideal for pet lovers looking to make a difference in the pet insurance industry.
The predicted salary is between 30000 - 42000 £ per year.
Our Mission: Happy, healthy pets make for happy, healthy people. We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey: In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition. Our first big partnerships with Sainsbury and Argos went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity, and financial services sectors. We’ve developed new capabilities, new platforms, and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition: We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market-leading products, innovative new services, simplicity, and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged, and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse, and innovative and truly be the best version of themselves supporting what we do best – pets.
We are currently looking for a Pet Claims Trainer to join our Pets team within our busy Claims department. The main responsibilities of the role include:
- Processing new and continuing pet claims and communicating with third parties such as veterinary practices.
- Handling inbound and outbound phone calls and general administration within the department.
- Designing and maintaining training materials for new starters and existing members of staff.
- Organising training until they are a fully competent member of the team.
- Auditing new staff members until they have met the required standard set.
- Providing feedback and coaching.
Key Responsibilities:
- Processing new and continuing claims and dealing with all correspondence.
- Answering all calls promptly in an enthusiastic, courteous, and efficient manner.
- Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisors or the Management team.
- Applying detailed, up-to-date knowledge of products and procedures.
- Promoting a positive image of Pinnacle Pet Group and client companies.
- Inputting all data and completing all related paperwork accurately.
- Designing and maintaining training materials.
- Organising and training new and existing members of staff where needed.
- Providing training for Pet Claims Team when required, including one-to-one coaching as applicable.
- Assisting with auditing trainees.
- Identifying any risks to the department or business and reporting findings to your Line Manager or a member of the Management team at the earliest opportunity.
Successful Candidates Will Have:
- Sound experience of working towards targets and service standards.
- Ability to work to deadlines.
- Ability to prioritise own workload.
- A flexible and positive attitude.
- Excellent telephone manner.
- The ability to communicate effectively.
- Excellent attention to detail.
- PC literate.
- Finance or Insurance industry experience, ideally claims background.
- Experience of working in a regulated environment.
- Veterinary Knowledge.
- Training/Coaching Experience.
Essential Qualifications:
- GCSE’s passes A-C or equivalent, including Maths and English.
Desirable Qualifications:
- A Levels, or equivalent, in Maths and English.
- Microsoft Word and Excel (basic level).
Pet Claims Trainer employer: Tindall Riley
Contact Detail:
Tindall Riley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Claims Trainer
✨Tip Number 1
Familiarise yourself with the pet insurance industry and the specific products offered by EveryPaw. Understanding their services will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Highlight any previous experience in training or coaching, especially in a customer service or claims environment. Be prepared to discuss specific examples of how you've successfully trained others or improved processes.
✨Tip Number 3
Showcase your communication skills by preparing to demonstrate how you would handle customer queries effectively. Role-playing common scenarios can help you articulate your approach during the interview.
✨Tip Number 4
Research Pinnacle Pet Group's values and culture. Be ready to explain how your personal values align with theirs, particularly around performance, exploration, and togetherness, as this will resonate well with the hiring team.
We think you need these skills to ace Pet Claims Trainer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Pet Claims Trainer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer service, training, and claims processing in your CV. Use specific examples that demonstrate your ability to meet targets and work in a regulated environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for pets and your understanding of the company's mission. Mention how your skills align with their values of performance, exploration, togetherness, and sustainability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Tindall Riley
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. This role is all about supporting pet parents, so sharing personal stories or experiences with pets can help demonstrate your genuine interest in the industry.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in customer service, training, or claims processing. Use specific examples to illustrate how your background aligns with the responsibilities of the Pet Claims Trainer role.
✨Demonstrate Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might be asked to handle a mock call or explain a complex topic, so showcasing your excellent telephone manner is key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to resolve customer queries or train someone effectively, and be ready to share how you handled those situations.
