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For Companies At a Glance
- Tasks: Engage with customers, process orders, and build strong business relationships.
- Company: Join a successful company near Wakefield with on-site parking and a supportive team.
- Benefits: Enjoy excellent training, a great benefits package, and flexible working options.
- Why this job: Perfect for those who love communication and want to make an impact without sales pressure.
- Qualifications: Strong communication skills and attention to detail; previous experience in sales administration is a plus.
- Other info: Equal opportunity employer; your application will be handled confidentially.
The predicted salary is between 24000 - 36000 £ per year.
My client is an established, successful company based on the outskirts of Wakefield; parking is available on-site. They are seeking to recruit an Outbound Customer Service Advisor to join their customer service team.
Working alongside the customer service team you will be responsible for focusing on new, lapsed, and smaller customers (businesses) that their sales representatives do not visit regularly. This will involve:
- Communicating with customers via telephone
- Processing orders
- Explaining about new products or cross-selling products
Whilst this is not a target-driven environment, my client is seeking someone who is confident picking up the telephone and building rapport with customers (business to business).
Responsibilities include:
- Handling and responding to customer enquiries regarding products or technical information
- Maintaining customer contact via telephone, email, or letter
- Contacting existing lapsed customers/new customers regarding products and developing a strong business relationship
- Increasing sales by upselling and cross-selling products and increasing awareness of products
- Providing quotes and/or processing sales orders
- Communicating with the sales team and working as part of a team
Excellent communication and interpersonal skills are required and previous sales administration experience is desirable. You must also be able to demonstrate strong attention to detail, possess initiative, and enjoy working in a busy environment. Excellent training is given. This company offers on-site parking and an excellent benefits package.
Outbound Customer Service Administrator employer: Bagnall Hopkins Recruitment
Contact Detail:
Bagnall Hopkins Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you communicate effectively with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, being confident and clear on the phone can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to build rapport. Think of examples from your past experiences where you've successfully developed relationships with clients or customers, as this is key in a B2B environment.
✨Tip Number 4
Be prepared to discuss how you handle customer enquiries and complaints. Having a few scenarios ready will demonstrate your problem-solving skills and customer service mindset.
We think you need these skills to ace Outbound Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Outbound Customer Service Administrator position. Highlight your relevant experience in customer service and any previous sales administration roles.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your communication skills, attention to detail, and ability to build rapport with customers, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer inquiries or built relationships in previous roles.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism, which is essential for a customer service role.
How to prepare for a job interview at Bagnall Hopkins Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As an Outbound Customer Service Administrator, strong communication skills are key. Practice speaking clearly and confidently, and consider role-playing common customer scenarios with a friend to build your confidence.
✨Demonstrate Rapport-Building Techniques
Since the role involves building relationships with customers, be prepared to discuss how you would establish rapport over the phone. Think of examples from past experiences where you've successfully connected with clients or customers.
✨Showcase Attention to Detail
Attention to detail is crucial in this role. Be ready to provide examples of how you've demonstrated this skill in previous positions, whether through accurate order processing or thorough customer follow-ups.
