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- Tasks: Lead and develop a customer success team to enhance satisfaction and retention.
- Company: dunnhumby is a global leader in Customer Data Science, working with iconic brands.
- Benefits: Enjoy flexible working hours, personal development opportunities, and a diverse culture.
- Why this job: Join a passionate team focused on customer success and impactful data-driven strategies.
- Qualifications: Experience in grocery retail, strong leadership skills, and excellent communication abilities required.
- Other info: We value work-life balance and foster an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
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About dunnhumby: dunnhumby is the global leader in Customer Data Science, empowering businesses to compete and thrive in the data-driven economy. We prioritise the Customer First approach and have nearly 2,500 experts worldwide working with iconic brands such as Tesco, Coca-Cola, and Procter & Gamble.
Role Mission: We seek a results-driven Customer Success Manager to lead and scale our customer success team. The role involves ensuring customer outcomes, driving retention, satisfaction, and growth. The ideal candidate will have strong leadership, a customer-first mindset, and a proven track record in customer success.
Responsibilities include:
- Leading and developing the customer success team to enhance satisfaction and retention.
- Developing strategies for customer retention and growth through upselling and cross-selling.
- Ensuring seamless onboarding and proactive product adoption.
- Building strong customer partnerships and acting as a trusted advisor.
- Tracking KPIs like NPS and analysing success outcomes.
- Refining customer success processes for efficiency and scalability.
- Collaborating internally with sales, enablement, and Tesco teams to ensure a seamless customer experience.
Ideal Candidate:
- Experience in the grocery retail industry, supporting insight and strategy development.
- Proven leadership skills in managing high-performing teams.
- Deep understanding of customer and retailer needs.
- Motivated, resilient, and inspiring team leadership.
- Excellent communication skills for engaging stakeholders and executives.
- Strong analytical and problem-solving abilities with a data-driven approach.
What We Offer: A comprehensive rewards package, flexible working hours, personal development opportunities, and a diverse, inclusive culture. We support flexible work arrangements and value work-life balance.
Our Commitment to Diversity & Inclusion: We foster an inclusive environment through employee networks, inclusive policies, and behavioural training. Our values of Passion and Courage drive our culture and success.
Benefits: We offer various benefits which may vary depending on role, location, and tenure.
Insights Client Success Manager employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights Client Success Manager
✨Tip Number 1
Familiarise yourself with the grocery retail industry, especially the key players like Tesco. Understanding their business models and customer needs will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific strategies you've implemented that led to improved customer satisfaction and retention.
✨Tip Number 3
Highlight your analytical abilities by discussing how you've used data to drive decisions in previous roles. Be prepared to explain how you track KPIs and use insights to refine customer success processes.
✨Tip Number 4
Network with current or former employees of dunnhumby on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Insights Client Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Insights Client Success Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your previous roles in customer success, particularly in the grocery retail industry. Use specific examples that demonstrate your leadership skills and ability to drive customer satisfaction and retention.
Showcase Analytical Skills: Since the role requires strong analytical abilities, include examples of how you've used data to inform decisions or improve processes in past positions. Mention any relevant KPIs you have tracked and the outcomes achieved.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for customer success and your understanding of dunnhumby's mission. Make sure to express your enthusiasm for the role and how you can contribute to their goals.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Leadership Skills
As a Customer Success Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed high-performing teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand the Customer-First Mindset
Dunnhumby prioritises a customer-first approach, so be ready to discuss how you have put customers at the centre of your strategies. Share specific instances where your actions led to improved customer satisfaction and retention.
✨Prepare for Data-Driven Discussions
With a strong emphasis on analytics, brush up on key performance indicators (KPIs) relevant to customer success, such as NPS. Be prepared to discuss how you've used data to drive decisions and improve customer outcomes.
✨Demonstrate Collaboration Skills
The role involves working closely with various teams, including sales and enablement. Think of examples that highlight your ability to collaborate effectively across departments to enhance the customer experience.
