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- Tasks: Lead investigations and support clients with technical issues in a collaborative Agile environment.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and business solutions.
- Benefits: Enjoy a diverse workplace with opportunities for growth and flexible working arrangements.
- Why this job: Be part of a team that tackles real-world problems and enhances customer experiences.
- Qualifications: University degree or equivalent, with experience in software development and databases.
- Other info: We value diversity and are committed to inclusive hiring practices.
The predicted salary is between 36000 - 60000 £ per year.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
About the role: The Product Experts team is part of the GCO / Professional Services department, and you will report to the Product Experts team manager. We work in an Agile environment, collaborating closely with the entire R&D team (Development, QA, Technical Documentation, etc.), as well as the Product Support team and Professional Services Consultants.
Main responsibilities:
- Lead investigations of client cases during the production phase by interpreting and analyzing application logs and issue scenarios.
- Assist with issues raised by Professional Services during the pre-production phase via TechOps and SpecOps channels.
- Provide initial analysis on Investigation Requests sent to Engineering.
- Occasionally visit client sites for interventions.
- Ensure proper documentation for support cases within your scope.
- Participate in validating client environments before deployment to production.
- Assist in training internal teams and clients on our solutions’ technical environments.
- Support Engineering in articulating customer scenarios, especially within Quality groups, and assist with testing corrections or specific cases.
Requirements:
- University degree or equivalent, with prior experience in similar roles, including software development.
- Proven experience with databases (Oracle, DB2, SQL).
- Experience with Unix environments (AIX, Solaris) and IBM MQ.
- Knowledge of web & application servers (Tomcat, WebSphere, WebLogic).
- Experience with Mainframe or AS400 systems is a plus.
LexisNexis Risk Solutions values diversity and inclusive leadership, welcoming candidates from all backgrounds. We are an equal opportunity employer committed to fair and accessible hiring processes.
Product Expert employer: Risk Solution Group
Contact Detail:
Risk Solution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Oracle, DB2, SQL, and Unix environments. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Understand the Agile methodology and be prepared to discuss your experience working in Agile teams. Highlight any collaborative projects you've been involved in, especially those that required close interaction with R&D or support teams.
✨Tip Number 3
Research LexisNexis Risk Solutions and their products thoroughly. Being able to articulate how their solutions address client needs will demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've solved complex problems or provided technical support. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
We think you need these skills to ace Product Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Expert at LexisNexis Risk Solutions. Familiarise yourself with their solutions and how they help businesses manage risk.
Tailor Your CV: Highlight your relevant experience in software development, databases, and Unix environments. Make sure to include specific examples that demonstrate your ability to lead investigations and support clients effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for risk assessment and your understanding of the company's mission. Mention how your skills align with the requirements listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Risk Solution Group
✨Understand the Product and Solutions
Before your interview, make sure you have a solid understanding of LexisNexis Risk Solutions' offerings. Familiarise yourself with their focus areas like Anti-Money Laundering and Fraud Risk mitigation. This knowledge will help you demonstrate your interest and ability to contribute effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with databases, Unix environments, and web/application servers. Highlight specific projects where you've used these skills, as this will show that you can handle the technical demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that require you to analyse client cases or troubleshoot issues. Practise articulating your thought process when investigating problems, as this will showcase your analytical skills and problem-solving abilities.
✨Demonstrate Team Collaboration
Since the role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others, especially in Agile settings, to achieve common goals.
